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About the role
Key responsibilities & impact- Administer and configure Salesforce and Certinia PSA
- Manage users, roles, profiles, permission sets, security, and access
- Configure Certinia PSA for projects, resources, assignments, time entry, utilization, and related operational processes
- Build and maintain Salesforce Flows, reports, dashboards, validation rules, and other platform automation
- Troubleshoot platform issues and provide ongoing user support
- Manage sandbox testing, release activities, and production deployments
- Monitor data quality and implement appropriate platform controls
- Partner with business stakeholders to translate requirements into scalable solutions
- Identify opportunities to simplify processes, reduce manual work, and improve platform adoption
- Maintain platform documentation and provide user guidance and training
Requirements
What you’ll need- Strong hands-on Salesforce administration experience
- Practical experience administering and configuring Certinia PSA, formerly FinancialForce PSA
- Experience managing Salesforce security, permissions, profiles, and user access
- Experience building Salesforce Flows, reports, and dashboards
- Knowledge of sandbox management, testing, release management, and production support
- Experience supporting a Professional Services or project-based organization
- Strong analytical, troubleshooting, and communication skills
- Ability to work effectively with both technical and non-technical stakeholders
- Comfortable working with US and Global teams
- Salesforce Certified Administrator or Advanced Administrator preferred
- Certinia PSA certification preferred
- Five or more years of relevant Salesforce, Certinia, consulting, or platform administration experience preferred
- Experience with project financials, resource management, utilization, time entry, and operational reporting preferred
- Previous experience implementing or improving Salesforce and Certinia solutions preferred
Benefits
Comp & perks- No specific benefits, perks, or compensation extras stated