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Onboarding Specialist
Anchor Utility. Guide multifamily clients through onboarding for Resident Billing, Utility Expense Management, and Vacant Cost Recovery .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in utility billing and property management, with a strong focus on client onboarding and implementation processes. Proficient in managing multiple projects, ensuring accuracy in billing configurations, and collaborating with cross-functional teams to enhance operational efficiency.
Highest-signal resume keywords
Utility Billing ExperienceProject Management SkillsClient Onboarding ExpertiseStrong Communication SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Utility Expense ManagementBilling ConfigurationProject TrackingFinancial Documentation ReviewProblem-Solving
Soft Skills
OrganizationTime ManagementProactive Follow-ThroughIndependent Work
Tools & Technologies
YardiEntrataAppFolioFirst Time Billing Platform
Industry Keywords
Multifamily HousingRUBSSubmeteringDirect-Billed UtilitiesUtility Billing Regulations
About the role
Key responsibilities & impact- Guide multifamily clients through onboarding for Resident Billing, Utility Expense Management, and Vacant Cost Recovery
- Lead assigned properties from kickoff through setup in the First Time Billing platform, client approval, and handoff to Operations
- Set kickoff expectations, request required information, and communicate progress, next steps, and delays
- Manage multiple property implementations, tracking milestones, deadlines, open items, and launch risks
- Configure properties in the billing platform using client requirements, utility billing methods, documentation, and billing guidelines
- Coordinate First Time Billing and review results for accuracy
- Resolve discrepancies with internal teams and obtain client approval
- Handoff properties to Operations with approved billing, complete documentation, and open-item records
- Partner with Client Engagement, Operations, Accounting, Meter Solutions, and other teams to resolve issues, document processes, and improve onboarding
Requirements
What you’ll need- Prior experience in utility billing, property management, multifamily housing, or a related field
- Strong written and verbal communication skills, including ability to explain billing or setup steps clearly
- Strong organization, time management, and attention to detail
- Ability to manage several projects and deadlines simultaneously
- Proactive follow-through and accountability for assigned work
- Sound problem-solving skills and ability to work independently, including knowing when to escalate
- Comfort learning new software, systems, and processes
- Direct experience with resident utility billing or utility expense management preferred
- Familiarity with RUBS, submetering, direct-billed utilities, or utility billing regulations preferred
- Experience with Yardi, Entrata, or AppFolio preferred
- Experience in client onboarding, implementation, or account management preferred
- Experience reviewing utility invoices, billing reports, or financial documentation preferred
Benefits
Comp & perks- Competitive pay and a benefits package
- Collaborative team that works across departments
- Opportunities to develop skills in client implementation, multifamily utility billing, and project coordination
- Equal opportunity and inclusive work environment