Client Service Director

AND Digital

. Own and develop a portfolio of strategic client relationships .

Posted 11/7/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic and commercial expertise in client relationship management, with a strong focus on developing and executing account plans to enhance client value and drive revenue growth. Capable of building trusted relationships with senior stakeholders and managing commercial performance effectively.

Highest-signal resume keywords

Strategic Client Relationship ManagementAccount Growth CapabilityRevenue Forecasting and UtilisationStatements of Work (SOW) ManagementCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRevenue ManagementCommercial Performance AnalysisRisk ManagementStakeholder Engagement

Soft Skills

InitiativeSound JudgementAutonomy

Industry Keywords

CIOCTOCDOCEOClient SatisfactionEngagement HealthCommercial Obligations

About the role

Key responsibilities & impact

Own and develop a portfolio of strategic client relationships
Understand clients’ businesses, commercial priorities, organisational structures, challenges and strategic ambitions
Serve as trusted advisor and senior point of contact for CIOs, CTOs, CDOs and CEOs
Proactively identify ways AND Digital can deliver greater client value
Establish communication and engagement plans
Resolve client challenges and escalations
Build sustainable partnerships that increase AND Digital’s impact
Develop and execute strategic account plans to deepen relationships, expand footprint and increase revenue
Introduce additional AND Digital capabilities, services and expertise
Identify new stakeholders, departments and business areas for growth
Shape growth opportunities and compelling propositions with internal teams
Develop understanding of clients’ technology and transformation roadmaps
Manage portfolio commercial health, profitability, sustainability and performance
Oversee revenue, forecasting, utilisation and commercial reporting
Minimise revenue leakage and manage commercial risk
Support SOW creation, negotiation and management
Partner with delivery teams to ensure excellent client experience and delivery outcomes
Monitor engagement health, client satisfaction and NPS
Identify and mitigate delivery and commercial risks
Act as a member of the regional leadership team
Collaborate across the business to maximise account opportunities
Provide direction and support to client-facing teams

Requirements

What you’ll need

Strategic and commercial experience in client relationship management
Ability to own and develop a portfolio of strategic client relationships
Ability to build trusted relationships with senior stakeholders, including CIOs, CTOs, CDOs and CEOs
Strong commercial acumen and account growth capability
Experience developing and executing strategic account plans
Understanding of account revenue, forecasting, utilisation and commercial performance
Understanding of contract terms, commercial obligations and risks
Ability to support creation, negotiation and management of Statements of Work (SOWs)
Ability to work with delivery, finance and regional leadership teams
Initiative, sound judgement and ability to work autonomously

Benefits

Comp & perks

Opportunities to work on projects with big clients and produce meaningful work
Blended Working model: work from home, clubhouse, client site, or another location
Dedicated career scrum team for career development
Annual training and upskilling budget
Allocated days off for study
Monthly and quarterly team socials
Safe environment to be yourself and challenge yourself
25 days holiday allowance plus bank holidays
Flexible bank holidays
Share scheme
£1000 flexifund for personalised benefits
Gym membership option
Cycle to Work Scheme
Health, dental and optical cash plan
Private medical insurance
6% employer pension contribution when contributing 2%