Director, Recurring Services Growth

Anderson Business Advisors

. Own the performance of ABA’s three recurring-revenue products: CAP, RA/Renewals, and Platinum .

Posted 11/10/2026full-timeRemote • Nevada • United StatesLead💰 $180,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing recurring-revenue products, optimizing customer experience, and leveraging data analytics to drive business performance. Proven ability to influence cross-functional teams and lead strategic initiatives in a complex organizational environment.

Highest-signal resume keywords

Recurring-Revenue Product ManagementData Analysis and KPI ReportingCustomer Experience OptimizationStrategic Consulting BackgroundCommercial Acumen in Pricing and Margin

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Extraction and AnalysisKPI ReportingPricing Strategy DevelopmentCustomer Journey MappingBusiness Case Development

Soft Skills

Influential LeadershipCustomer CommunicationProblem SolvingCross-Functional CollaborationListening Skills

Tools & Technologies

CRM Systems (Salesforce or Similar)Billing Systems

Industry Keywords

Recurring-Revenue ModelSubscription ServicesCustomer Lifetime ValueNPSProfessional Services

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Own the performance of ABA’s three recurring-revenue products: CAP, RA/Renewals, and Platinum
Own the customer experience and delivery across the full lifecycle from first exposure through renewal
Map handoffs between marketing, education, sales, support, fulfillment, legal and renewals
Listen to sales and support calls and speak directly with customers, including churned customers and customers who did not pay their first invoice
Test whether sales promises match customer delivery and whether value is demonstrated throughout the year
Recommend and drive changes to delivery, onboarding and customer experience
Establish feedback loops such as NPS, post-event surveys and customer advisory groups
Define and monitor service-level and customer-experience standards
Extract, analyze and interpret CRM and billing data
Publish monthly KPI reports covering activation, first-invoice payment, time to close, revenue, margin, retention, churn, refunds and customer lifetime value
Identify issues within weeks and automate recurring reporting
Recommend pricing, packaging, bundles and renewal terms
Identify upsell, cross-sell and product expansion opportunities
Maintain a prioritized roadmap for recurring-services portfolio improvements
Identify and size new service, bundle and enhancement opportunities; build business cases and lead approved propositions through launch
Lead recurring-products review cadence and hold owners accountable for follow-through
Influence sales, support, legal, renewals and finance, and work with outside advisors on retention and upsell

Requirements

What you’ll need

Director-level scope and credibility to present to the CEO and investors
Background in strategy consulting or similar structured problem solving, such as private equity value creation or an operating team
Go-to-market exposure in sales, pricing, customer journey or retention, ideally in a recurring-revenue or subscription model
Strong commercial acumen, including pricing, margin, customer lifetime value and business performance
Ability to extract and analyze data from a CRM (Salesforce or similar) and billing systems
Ability to build KPI reporting independently
Comfort speaking to customers and listening to calls to find root causes
Ability to navigate a complex organization and lead through influence without formal authority
Experience building the case for pricing or packaging changes from data
Leadership potential and ambition to grow into broader enterprise roles and build or lead teams
Nice to have: Experience at a top-tier strategy consulting firm or on a private equity operating team
Nice to have: Background in professional services, compliance, entity formation or small-business services
Nice to have: Experience with customer research methods such as interviews, NPS or advisory groups
Nice to have: Program management experience documenting end-to-end processes and handoffs
Nice to have: Experience designing or launching new service propositions, bundles or product lines
Nice to have: Service product management or product ownership experience
Nice to have: Experience with affiliate or partner channels