Member Advisor I

Andrews Federal Credit Union

. Provide member support through phone, chat, computer audio, and video .

Posted 10/2/2026full-timeMaryland • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member support through various virtual channels, ensuring compliance with credit union policies and enhancing member experiences. Proficient in troubleshooting service issues and maintaining high customer satisfaction standards.

Highest-signal resume keywords

Member SupportFinancial Services Call Center ExperienceMicrosoft Office ProficiencyVideo Conferencing SoftwareCredit Union Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingMember ServiceBanking Information SystemsQuality ControlVirtual Branch Products Support

Soft Skills

Verbal CommunicationNon-Verbal CommunicationPresentation SkillsRelationship Building

Tools & Technologies

CRMDesktopGlia

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Credit UnionFinancial InstitutionBanking Share ProductsLoan ProductsCSAT Service Standards

About the role

Key responsibilities & impact

Provide member support through phone, chat, computer audio, and video
Enhance new and existing members' virtual experience through timely communication and troubleshooting
Respond to inquiries, manage complaints, troubleshoot service problems, and provide general information
Comply with credit union policies, procedures, regulatory requirements, and security protocols
Maintain departmental and organizational CSAT service standards
Establish and maintain member relationships through virtual channels
Research, identify, and resolve member complaints
Support enrollments for Virtual Branch products and services
Retain, import, scan, and quality-control Virtual Branch documents in core systems
Respond to member and staff requests concerning virtual banking services and transaction problems
Collaborate with departments and staff to strengthen member relationships
Serve as a subject matter expert on Andrews Federal Credit Union products and services, especially live chat and outsourced call center partnerships
Recognize, guide, and promote credit union products and services
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED
Minimum of 1-2 years of experience in a financial services call center and credit union platforms, systems, and applications
Experience with credit union or financial institution banking share and loan products and/or member service
Proficient in Microsoft Office products, banking information systems, and applicable video conferencing software, including CRM, Desktop, and Glia
Comfort with being viewed by customers through a video screen and communicating through video conferencing
Excellent verbal and non-verbal communication and presentation skills
Knowledge of English language structure, content, meaning, spelling, composition, grammar, and comprehension of work-related documents
Ability to sit at a desk and computer for extended periods
Ability to lift up to 20 pounds