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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support management, operational strategy, and systems design to enhance service delivery and efficiency. Proven ability to onboard complex products in fintech and manage cross-functional teams effectively.
Highest-signal resume keywords
Customer Support ManagementOperational StrategyWorkflow AutomationTeam LeadershipFintech Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategy And OperationsBusiness OperationsWorkflow BuildingSystem DesignAutomation DevelopmentCustomer OnboardingAI Agent ImplementationData AnalysisPerformance MetricsProcess Improvement
Soft Skills
Cross-Functional CollaborationProblem SolvingTrust BuildingFeedback ManagementDecision Making
Industry Keywords
FintechPaymentsFinancial ServicesCustomer RelationsService DeliveryFund AdministrationInvestor RelationsCustomer FeedbackAutomationOperational Efficiency
About the role
Key responsibilities & impact- Own the entire customer support surface area, including direct ticket handling, self-service, and automations
- Design the organization, systems, and instrumentation enabling Nova to operate leanly and efficiently
- Grow payment volume and verified identities by expanding fund administrator and GP usage of Nova
- Own onboarding and enablement for fund administrators and their funds
- Ensure seamless service delivery to investors and build trust among customer segments
- Represent the customer and maintain feedback loops with Product, Engineering, Partnerships, and Banking Operations
- Manage the Solutions team
- Report to the Head of Customer Relations and work closely with Nova's GM
- Support customers hands-on initially, identify points of failure, and build systems to replace manual work
Requirements
What you’ll need- 6+ years in strategy and operations, business operations, or consulting, including 3+ years as an operator at a company that scaled
- Experience managing people and driving work across teams without direct authority
- Experience building workflows, systems, automations, or AI agents that created leverage
- Experience onboarding customers on a complex product, ideally in fintech, payments, or financial services
- Experience making difficult customer decisions without an established playbook
Benefits
Comp & perks- Benefits supporting life both in and outside of work
- Equity package
- Performance-based variable component
- Competitive base salary