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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management and customer success, with a strong focus on revenue growth and retention. Proficient in building executive-level relationships and translating complex data into actionable insights for enterprise partners.
Highest-signal resume keywords
Strategic Account ManagementRevenue Growth OwnershipExecutive-Level Relationship ManagementAnalytical FluencyBI Tools Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Objective AccountabilityData AnalysisForecastingContract NegotiationPerformance Metrics Analysis
Soft Skills
Relationship BuildingCross-Functional CollaborationProblem SolvingCommunication
Tools & Technologies
SalesforceHubSpotLookerTableau
Industry Keywords
Home ServicesMarketplaceSaaSPlatform-Based Business
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Manage a portfolio of enterprise service professional partners as their primary point of contact and strategic advisor
- Own retention and revenue growth across the portfolio
- Build trusted relationships with partner leadership, including VPs, C-suite executives, and owners
- Lead executive business reviews with performance insights, strategic recommendations, and a clear point of view
- Conduct ongoing discovery into partners' business evolution, competitive pressures, and growth priorities
- Serve as the primary escalation point and drive cross-functional issue resolution
- Collaborate with partners on marketing strategies and platform investments tied to growth goals
- Analyze partner performance metrics, including appointment set rates, marketing cost, close rates, and spend trajectory
- Translate complex data into narratives and action plans for executive audiences
- Build and maintain forecasts for funnel performance, seasonal trends, and spend pacing
- Recommend and implement account adjustments based on data
- Identify expansion opportunities and build ROI-based business cases for increased platform investment
- Negotiate contracts and agreements
- Support pilot programs and new initiatives while managing retention risk
Requirements
What you’ll need- 3+ years of experience in strategic account management, customer success, or partnerships with direct ownership of a revenue objective
- Demonstrated experience managing executive-level relationships with VP, C-suite, or owner-level stakeholders as the primary point of contact
- Proven ability to hold both GRR and NRR accountability
- Strong analytical fluency and ability to build action plans from data
- Experience with BI tools such as Looker or Tableau preferred
- Experience with CRM systems such as Salesforce or HubSpot preferred
- Demonstrated ability to own outcomes end-to-end with limited oversight
- Comfortable operating in ambiguous environments and building structure where none exists
- Experience in home services, marketplace, SaaS, or platform-based businesses is a plus
- Experience presenting to or partnering with C-suite stakeholders at enterprise accounts
- Bachelor's degree or equivalent experience
- Some travel may be required (~5%)
Benefits
Comp & perks- Incentive pay component
- Full medical, dental, vision package
- Flexible vacation policy
- Pet discount plans
- Retirement plan with company match (401K)
- Technical equipment, including laptop, provided
