Development Services Representative

Anglian Water Services

. Work out on site with developers, contractors and customers building new drainage assets .

Posted 10/28/2026full-timeIpswich • United KingdomMid-LevelSenior💰 £35,604 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing site-based work independently, ensuring drainage assets are built to safety and reliability standards. Possesses a working knowledge of sewerage systems and health and safety legislation, with a commitment to effective communication and problem resolution.

Highest-signal resume keywords

Customer Experience DeliverySewerage System Design KnowledgeHealth And Safety Legislation UnderstandingStrong IT SkillsIndependent Work Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sewerage System DesignDrainage Asset ManagementProblem IdentificationTechnical Information CommunicationPollution Risk Investigation

Soft Skills

Organizational SkillsEffective CommunicationCustomer SupportDecision MakingTeam Collaboration

Tools & Technologies

Field Technology Utilization

Industry Keywords

Drainage AssetsWater Network ConnectionsSewerage LawConstruction SafetySite Management

About the role

Key responsibilities & impact

Work out on site with developers, contractors and customers building new drainage assets
Support connections to the water network, diversion of existing sewers and work planned near company assets
Help customers understand requirements and check work is completed to the correct standards
Ensure drainage assets adopted by Anglian Water are safe, reliable and built to last
Identify problems early and ensure issues are corrected before asset adoption
Investigate unwanted water entering drainage systems and potential pollution risks
Work with colleagues and contractors to resolve drainage issues
Provide face-to-face customer support and explain technical information clearly
Help customers resolve problems and hold challenging conversations when required
Manage site-based work independently while prioritising safety

Requirements

What you’ll need

Passion for delivering a personal, trusted and effortless customer experience
Extremely organised
Comfortable speaking with customers multiple times a day about drainage applications
Working knowledge of sewerage system design and sewerage law is ideal, but not essential
Strong IT skills and ability to utilise technology in the field
Ability to self-manage workload effectively and efficiently
Understanding of health and safety legislation
Willingness to learn, listen, work with others and take responsibility
Comfortable working independently, organising time, asking questions, making decisions and speaking up when something is not right
Willingness to work safely around active development sites and construction activity

Benefits

Comp & perks

Personal private health care
Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
24-hour Virtual GP service for you and your household
26 days annual leave, rising with length of service, with the ability to buy more
Life assurance (up to 8 x salary)
Personal accident cover (up to 5 x salary)
Excellent family friendly policies, including 26 weeks full pay for maternity/adoption leave and 4 weeks paid paternity/partner leave
Opportunity for shared parental pay
Bonus scheme
Flexible benefits and working culture to support wellbeing and lifestyle
Training, guidance and support to develop technical knowledge and confidence
12-month secondment opportunity and opportunities to develop new skills and gain experience