Customer Service Consultant

Ânima Educação

. Provide first-level support for undergraduate students via chat and video .

Posted 10/1/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on delivering quality support to undergraduate students through various communication channels. Proficient in basic computer skills and familiar with Microsoft Office, while maintaining a professional demeanor in virtual environments.

Highest-signal resume keywords

Customer ServiceMicrosoft OfficePerformance TargetsVirtual CommunicationHigher Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsTicketing Systems

Soft Skills

Customer-Oriented ApproachEngaged Public ServiceProfessional Demeanor

Tools & Technologies

WhatsAppWebchat

Industry Keywords

Higher Education

About the role

Key responsibilities & impact

Provide first-level support for undergraduate students via chat and video
Handle requests via WhatsApp and Webchat regarding students’ basic academic and financial information
Open tickets/cases for more complex or time-consuming requests
Stay up to date on new procedures and processes within the department
Strive for excellence in service delivery and suggest improvements to the customer service experience
Perform related duties as directed by the immediate supervisor
Work toward quality targets measured through individual and team performance indicators
Potentially provide support across multiple channels

Requirements

What you’ll need

High school diploma
Basic computer skills, including familiarity with shortcuts in Microsoft Office and commonly used equipment
Customer-oriented and engaged approach to public service
Willingness to work toward performance targets
Stable internet connection and a suitable home office setup
Appropriate professional demeanor for keeping the camera on during virtual meetings
The text also mentions “Higher Education” in the Education Requirements section, but it is unclear whether this is mandatory

Benefits

Comp & perks

Tuition scholarships
Option to refer two people for tuition scholarships
Wellness and Quality of Life Program
TotalPass
Zenklub
ECOA – Ânima Corporate School, offering more than 100 free short courses
Birthday day off
Half-day paid leave on the birthday of an employee’s child up to 16 years old
People Value Program: gift cards for educators during important life events, such as marriage, the birth of a child, or earning a new qualification
Medical insurance
Dental insurance
Remote work