Customer Service Consultant

Ânima Educação

. Provide first-level undergraduate support via chat and video .

Posted 10/1/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing effective first-level support through various communication channels, while maintaining a focus on performance targets and continuous improvement of student support services.

Highest-signal resume keywords

Customer ServicePerformance TargetsMicrosoft OfficeVirtual CommunicationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsTicketing SystemsAcademic InformationFinancial Information

Soft Skills

EngagementCustomer FocusProfessional Presence

Tools & Technologies

WhatsAppWebchat

Industry Keywords

Undergraduate SupportStudent Support ServicesQuality Targets

About the role

Key responsibilities & impact

Provide first-level undergraduate support via chat and video
Handle student requests received through WhatsApp and Webchat regarding basic academic and financial information
Open tickets/cases for requests requiring greater complexity and resolution time
Stay up to date with new procedures and processes related to the area of responsibility
Evaluate and suggest improvements to student support services to reduce or eliminate sources of dissatisfaction
Perform other related tasks at the same level of complexity, as directed by the immediate supervisor
Work effectively toward quality targets based on individual and team performance indicators
May work across multiple service channels

Requirements

What you’ll need

High school diploma required
Basic computer skills, including shortcuts in Microsoft Office and the use of everyday equipment
Engaged, customer-focused profile
Willingness to work toward performance targets
Stable internet connection and a suitable home office setup
Appropriate professional presence for turning on the camera during virtual meetings
Higher education recommended, as indicated in the requirements section

Benefits

Comp & perks

Tuition scholarships
Option to nominate two people for tuition scholarships
Wellness and Quality of Life Program
TotalPass
Zenklub
ECOA – Ânima Corporate School, offering more than 100 free courses
Birthday day off
Half-day paid leave on the birthday of an employee’s child up to 16 years old
People Value Program: gift cards for educators to celebrate important life milestones, such as marriage, the birth of a child, or earning a new qualification
Medical assistance
Dental assistance