Purchasing Assistant

Ânima Educação

. Serve internal and external customers by phone, email, chat, and ticketing system .

Posted 10/9/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving while utilizing ticketing systems and internal tracking tools to ensure operational efficiency and compliance with service-level agreements.

Highest-signal resume keywords

Customer ServiceTicketing SystemsMicrosoft OfficeAnalytical MindsetTeamwork Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft OfficeExcel ProficiencyAnalytical Skills

Soft Skills

Customer-FocusedFlexibilityAdaptabilityStrong Teamwork

Tools & Technologies

Ticketing SystemsInternal Tracking ToolsSupport Applications

Industry Keywords

Service-Level AgreementsOperational EfficiencyProcess Improvement

About the role

Key responsibilities & impact

Serve internal and external customers by phone, email, chat, and ticketing system
Analyze processes, identify inconsistencies, and route requests according to established procedures
Liaise with internal requesters to clarify questions and follow up on requests
Communicate with suppliers to request information and follow up on resolutions
Log, track, and respond to tickets, ensuring compliance with service-level agreements (SLAs)
Use ticketing systems, internal tracking tools, and support applications
Monitor requests and keep stakeholders informed of progress
Provide service with courtesy, transparency, and professionalism
Identify opportunities to improve departmental processes and routines, with a focus on operational efficiency and service quality

Requirements

What you’ll need

High school diploma
Knowledge of Microsoft Office
Excel proficiency
Analytical mindset
Flexibility and adaptability
Customer-focused
Strong teamwork skills
Working hours: Monday through Thursday, 8:00 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 5:00 p.m., with a one-hour break

Benefits

Comp & perks

Tuition assistance
Option to nominate two people for tuition assistance
Well-being and Quality of Life Program
TotalPass
Zenklub
ECOA – Ânima Corporate School, offering more than 100 free courses
Birthday day off
Half-day paid leave on the birthday of an employee’s child up to 16 years old
People Value Program: gift cards for educators during important life milestones, such as marriage, the birth of a child, or earning a new degree
Medical insurance
Dental insurance
Remote work