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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in creating and structuring user documentation and knowledge bases, with a focus on clear communication and customer support processes. Proficient in managing support requests and onboarding projects while maintaining attention to detail and independence.
Highest-signal resume keywords
User Documentation CreationKnowledge Base StructuringZendesk ExperienceGitBook FamiliarityBilingual Communication (German and English)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User DocumentationKnowledge BaseSupport Request AnalysisOnboarding SupportContent Presentation
Soft Skills
Detail-OrientedIndependent WorkSolution-Oriented Communication
Tools & Technologies
GitBookZendesk
Industry Keywords
Digital ProductsSoftwareSaaS PlatformsCustomer Success Processes
About the role
Key responsibilities & impact- Create and structure the knowledge base and user documentation, e.g., in GitBook
- Create Help Center articles, guides, and tutorials
- Handle and analyze support requests via Zendesk
- Identify frequently asked support questions and derive new documentation articles
- Document customer feedback and share relevant product requirements with the Product team
- Support onboarding projects for new customers
- Take ownership of smaller documentation or process projects
- Contribute to the ongoing development of Customer Success processes
Requirements
What you’ll need- Currently pursuing a degree that includes a mandatory internship
- Interest in digital products, software, or SaaS platforms
- Structured, detail-oriented, and independent approach to work
- Enjoyment of presenting complex content in an easy-to-understand way
- Clear and solution-oriented communication skills
- Excellent written and spoken German and English
- Initial experience with user documentation or knowledge bases, e.g., GitBook, is a plus
- Initial experience with ticketing systems or support processes, e.g., Zendesk, is a plus
Benefits
Comp & perks- Modern Apple or Dell hardware
- Flexible working arrangements with remote-work options
- Short decision-making processes and a collaborative work environment
- A modern office in the Frankfurt area
- Insights into Customer Success and Support at a software company
- Opportunity to help build and further develop our knowledge base
- Collaboration with an experienced Customer Success team
- Paid mandatory internship