Patient Service Representative

Ann & Robert H. Lurie Children's Hospital of Chicago

. Complete pre-registration and full registration for families as needed .

Posted 10/7/2026part-timeChicago • Illinois • United StatesMid-LevelSenior💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing patient registration processes, including eligibility verification, consent collection, and appointment scheduling while adhering to HIPAA regulations. Exhibits strong customer service and communication skills to effectively assist families in a fast-paced healthcare environment.

Highest-signal resume keywords

Patient RegistrationHIPAA ComplianceElectronic Medical RecordsCustomer ServiceProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyThird Party BillingManaged Care RequirementsMicrosoft WordEpicEpicCare LinkHealthFusionAppointment SchedulingLab Order ManagementCheckout Procedures

Soft Skills

Interpersonal SkillsCommunication SkillsListening SkillsAbility to Handle StressMultitasking

Tools & Technologies

MyChartCare EverywhereCCFOutlookEpic In-Basket

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient ConsentConfidentialityService DelaysNo-Show DocumentationPatient Messages

About the role

Key responsibilities & impact

Complete pre-registration and full registration for families as needed
Ensure eligibility information is accurate
Obtain patient/family consents, HIPAA, state and federal mandatory forms, Plain Language Summary, and additional forms; enter them into Epic
Query MyChart and Care Everywhere and use EpicCare Link as appropriate
Check referrals and assist families with same-day service referrals when possible
Inform and collect payments including estimates, copays, outstanding balances, and self-pay amounts via CCF and HealthFusion where applicable
Copy insurance cards as appropriate
Provide intake forms and instructions; print clinical labels and documents for scanning
Provide ID bands to patients as appropriate
Inform patients and families of wait times or service delays
Schedule new, return, same-day, and ancillary appointments
Enter patient information into additional electronic systems as required
Adhere to organizational Power All principles and maintain confidentiality
Complete checkout procedures and prepare forms for distribution
Coordinate activities with Patient Service Representatives and department team members
Enter or release outpatient lab orders and maintain written orders for scanning
Follow Medical Imaging check-in, order, payment estimate, and scheduling processes
Follow Optime workflow for outpatient surgery admissions and collect copayments or deductibles
Answer department backline and patient phone lines
Create recalls and waitlist notifications
Complete daily no-show documentation and communicate with families to reschedule
Document and send patient messages to providers via Epic in-basket
Perform other assigned job functions

Requirements

What you’ll need

High school diploma/GED required
Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred
Some knowledge of electronic medical records
Proficiency in Microsoft Word applications such as Outlook and other computer skills preferred
High level of customer service and interpersonal skills
Excellent communication/listening skills
Problem-solving skills and ability to handle multiple priorities in a fast-paced environment
Ability to manage stressful situations appropriately
Ability to maintain confidentiality and follow HIPAA rules

Benefits

Comp & perks

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program and specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program
Differentials for some hourly employees
Wellbeing programs