Market Clinical Services Director

ANNA (Allied Network for Neurodevelopmental Advancement)

. Own clinical quality across all Massachusetts centers and ensure services reflect ANNA's neurodiversity-affirming, NDBI-based model .

Posted 11/9/2026full-timeBoston • Massachusetts • United StatesLead💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Clinical Quality Management, including oversight of fidelity monitoring and compliance with BACB ethical standards. Proven ability to lead and mentor clinical teams while ensuring adherence to treatment planning and evaluation protocols.

Highest-signal resume keywords

Board Certified Behavior Analyst (BCBA)Licensed Applied Behavior Analyst (LABA)Naturalistic Developmental Behavioral Intervention (NDBI)Clinical Leadership ExperienceTraining and Supervising BCBAs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Quality ManagementFidelity Assessment ToolsTreatment Planning TemplatesClinical Decision-MakingBehavioral AnalysisPerformance EvaluationRoot Cause AnalysisAccreditation ProcessesClinical Documentation StandardsEarly Intervention Strategies

Soft Skills

Strong Clinical JudgmentWritten CommunicationCoaching SkillsInfluencing SkillsMentorship

Certifications & Qualifications

Board Certified Behavior Analyst (BCBA)Licensed Applied Behavior Analyst (LABA)

Industry Keywords

Massachusetts Licensure RequirementsPayer Clinical CriteriaMassHealthCarelonTuftsBCBS MAOptumClinical Fidelity SystemsBehavioral Health OrganizationAccreditation Standards

About the role

Key responsibilities & impact

Own clinical quality across all Massachusetts centers and ensure services reflect ANNA's neurodiversity-affirming, NDBI-based model
Oversee fidelity monitoring, documentation, reporting, and state-level quality improvement
Ensure consistent use of fidelity assessment tools, scoring methodologies, evaluation protocols, treatment planning templates, documentation standards, and case review processes
Consult on complex clinical cases, program design, and advanced clinical decision-making
Aggregate clinical feedback for the Chief Clinical Officer and central clinical team
Train Behavior Analyst Trainees and Clinical Directors; monitor training fidelity and provide coaching or remediation
Oversee Clinical Director supervision of BATs and clinical professional development across Massachusetts
Provide dotted-line clinical oversight, mentorship, and support to Clinical Directors and BCBAs
Hold weekly Clinical Support 1:1s, lead bi-weekly Market Clinical Meetings, and co-lead monthly All-BCBA Meetings
Provide clinical input into hiring, promotion, calibration, and performance decisions
Set clinical standards, require corrective action plans, determine competency readiness, and initiate protective action when needed
Partner with the Market Executive Director on market priorities, staffing, performance, payer relationships, appeals, caseload balancing, and new center openings
Co-lead performance updates and business reviews for executive leadership
Expand ANNA's clinical presence through university, academic, professional, and community partnerships
Collaborate on research projects and represent ANNA at regional and national conferences
Ensure compliance with BACB ethical standards, Massachusetts licensure requirements, payer criteria, and ACQ accreditation standards
Support accreditation reviews, payer audits, regulatory reviews, incident reviews, root cause analysis, and clinical corrective action

Requirements

What you’ll need

Master's degree in Applied Behavior Analysis, Psychology, Special Education, or a closely related field
Board Certified Behavior Analyst (BCBA) in good standing
Licensed Applied Behavior Analyst (LABA) in Massachusetts, or license-eligible and able to obtain licensure prior to start
8+ years of clinical experience in ABA, including 5+ years as a BCBA and 3+ years in a clinical leadership role at the Clinical Director level or above
Demonstrated experience training and supervising BCBAs, supervisees, trainees, and behavior technicians, including training others to train
Deep expertise in Naturalistic Developmental Behavioral Intervention approaches and early intervention for children under 6
Demonstrated experience building or operating clinical quality and fidelity systems
Proven ability to lead, influence, and drive change through dotted-line relationships rather than direct reporting authority
Strong clinical judgment, written communication, and coaching skills
Willingness to travel regularly to centers across Massachusetts
Familiarity with Massachusetts payer clinical criteria and appeals processes, including MassHealth, Carelon, Tufts, BCBS MA, and Optum
Preferred: doctoral degree and/or BCBA-D
Preferred: experience in a multi-site or multi-state behavioral health organization
Preferred: experience with accreditation processes, including ACQ
Preferred: peer-reviewed publication, conference presentation history, or academic affiliation
Preferred: experience in a high-growth or start-up environment

Benefits

Comp & perks

Bonus potential
401(k) with company match
Health, dental, and vision insurance
Generous PTO and paid holidays
Support for professional development, including certification maintenance and conference attendance