Associate Eligibility Specialist

Anoka County

. Review applications to determine manual, non-system-generated eligibility for public assistance and child support programs .

Posted 10/12/2026full-timeBlaine • Minnesota • United StatesJuniorMid-Level💰 $50,898 - $68,702 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in public assistance and child support program eligibility evaluation, client interaction, and case management. Proficient in maintaining electronic filing systems and managing multiple databases while providing exceptional customer service.

Highest-signal resume keywords

Public Assistance Program EvaluationClient Case ManagementCustomer Service ExcellenceElectronic Filing System ManagementExperience with MAXIS, MMIS, METS, PRISM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Eligibility EvaluationDocument VerificationApplication ProcessingRecord KeepingCase File Maintenance

Soft Skills

Professional CommunicationProblem SolvingStress ManagementTeam CollaborationSensitivity to Client Needs

Tools & Technologies

MNSure WebsiteState Computer SystemVarious Technology Formats

Certifications & Qualifications

Call Center Customer Service Professional Certificate

Industry Keywords

Human ServicesSocial ServicesPublic AssistanceChild Support ProgramsHealthcare Programs

About the role

Key responsibilities & impact

Review applications to determine manual, non-system-generated eligibility for public assistance and child support programs
Provide program information, applications, and detailed instructions to applicants
Evaluate applications for assignment and verify complete applications, program rules, and acceptable documents
Assist in reviewing submitted documents for program eligibility
Locate and prioritize documents and assign them to proper work queues for emergency requests
Answer complex questions by phone and in person about programs, eligibility requirements, and applying for benefits
Direct the public when applying for child support, SNAP, cash assistance, emergency, and healthcare programs
Assist current recipients with case inquiries, program information, problem solving, and ongoing case management
Assist the public in applying for healthcare through the MNSure website
Provide information or refer individuals to appropriate staff, departments, or community agencies
Assign client appointments, create documents, and support staff using various technology formats
Create and maintain electronic case files
Assist the public with applications and additional paperwork
Maintain detailed, accurate records in the state computer system
Serve as the first point of contact for clients and the community under direct supervision

Requirements

What you’ll need

High School diploma or equivalent education
Associate degree or higher in human services related field preferred
One or more years of full-time job-related experience working in a call center or in reception preferred
One or more years of full-time job-related experience assisting the public with healthcare, social security, unemployment, public assistance or child support programs preferred
Paid job-related experience with MAXIS, MMIS, METS, and/or PRISM preferred
Job-related experience working in a social service/human services agency or closely related field preferred
Call Center Customer Service Professional Certificate preferred
Proficient customer service in person and over the phone while managing a large volume of inquiries
Ability to communicate and interact professionally with the public who have diverse life experiences
Ability to maintain electronic filing systems and systematic records and manage multiple computer programs and databases
Ability to remain calm, objective, and professional under stressful conditions and deescalate difficult situations
Ability to maintain confidentiality and comply with federal, state, and county rules and regulations
Ability to display sensitivity to client needs for resources on health-related issues
Ability to accept assignments of various support tasks in a frequently changing work environment
Ability to work independently and on a team, collaborate with a diverse group, and prioritize multiple tasks and deadlines
Ability to pass applicable pre-employment background, drug screening, DOT physical, and/or other qualifications checks

Benefits

Comp & perks

24 days of paid flexible time off
Up to 12.5 paid holidays
Comprehensive insurance, including medical, dental, vision, flex benefits and more
Medical and dental clinic exclusive to employees
Pension plan and other retirement investment options
Advancement/professional development opportunities
Hybrid remote opportunities after the training period