Eligibility Specialist

Anoka County

. Manage a caseload of public assistance programs in accordance with federal and state regulations .

Posted 11/5/2026full-timeBlaine • Minnesota • United StatesJuniorMid-Level💰 $57,262 - $77,293 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing public assistance programs, including eligibility determination and client advocacy, while maintaining accurate records and providing exceptional customer service. Proficient in interpreting complex regulations and financial documents to support clients effectively.

Highest-signal resume keywords

Eligibility DeterminationClient AdvocacyRecord KeepingCustomer ServiceData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eligibility DeterminationData EntryFinancial Document InterpretationMathematical ComputationCase Management Systems

Soft Skills

Effective CommunicationCompassionGood JudgmentOrganizational SkillsCrisis Management

Industry Keywords

Public Assistance ProgramsFederal RegulationsState StatutesClient Needs AssessmentCrisis Situations

About the role

Key responsibilities & impact

Manage a caseload of public assistance programs in accordance with federal and state regulations
Meet with clients to assess needs and verify and determine benefits and eligibility
Interview clients, process required paperwork, and determine eligibility for public assistance programs
Determine initial and/or continuing eligibility across public assistance programs
Interpret complex information from records and documents
Advocate for clients, coordinate services, and connect clients to appropriate resources
Provide customer service over the phone and in person
Work with clients in crisis and high-stress situations to meet basic needs
Maintain detailed, accurate records, meet monthly deadlines, and accurately interface with software programs
Collaborate with county departments and external agencies
Provide leadership, coaching, and/or mentoring to a subordinate group as assigned

Requirements

What you’ll need

High school diploma and at least 2 years of job-related experience
In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis
Ability to communicate effectively with clients and explain complex rules and programs over the phone or in person
Ability to interpret and understand federal laws, state statutes and regulations relating to public assistance programs
Ability to interpret financial documents such as tax documents, insurance policies, trusts, and retirement accounts
Ability to organize work, set priorities, make good decisions, and work independently under stress while maintaining clear, concise, and accurate records and reports
Ability to interpret and follow complex oral and written procedures
Ability to enter data accurately and navigate computerized data systems and case management systems
Good judgment, compassion, and tact in dealing with clients
Ability to perform mathematical computations accurately and quickly
Occasional travel to other county work sites as needed
Successful completion of applicable pre-employment criminal/driving background check, drug screen, DOT physical, and/or other qualification checks may be required

Benefits

Comp & perks

24 days of paid flexible time off
Up to 12.5 paid holidays
Comprehensive insurance, including medical, dental, vision, flex benefits and more
Medical and dental clinic exclusive to employees
Pension plan and other retirement investment options
Advancement/professional development opportunities
Hybrid remote work
Flexible scheduling opportunities may be available