Client Support Engineer II

ANP Advanced Network Products, Inc: A Coretelligent Company

. Serve as the primary technical point of contact for a client environment supporting approximately 300–400 users .

Posted 11/6/2026full-timeRemote • Georgia • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Identity and Access across Microsoft Entra ID, device management with Microsoft Intune, and cloud infrastructure support in Microsoft Azure. Proven ability to troubleshoot complex technical issues while providing exceptional client-facing support and mentorship.

Highest-signal resume keywords

Microsoft Entra ID ManagementMicrosoft Intune Device ManagementMicrosoft 365 SupportMicrosoft Azure Environment ManagementTroubleshooting Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Identity And Access ManagementDevice ManagementPolicy CreationCompliance EnforcementCloud Infrastructure SupportVirtual Machines ManagementWindows SupportMacOS SupportNetworking TroubleshootingEscalated Technical Issue Resolution

Soft Skills

Strong Communication SkillsClient Stakeholder CollaborationMentoring Junior Engineers

Tools & Technologies

Microsoft 365Microsoft TeamsExchange OnlineIntuneAzureVPNsDNSDHCPFirewallsVLANs

Certifications & Qualifications

Azure Certification (AZ-104)

Industry Keywords

IT SupportSystems EngineeringMSP EnvironmentsClient-Facing SupportMid-Sized Environments

Tech Stack

Tools & technologies

AzureCloudDNSFirewallsMacOS

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for a client environment supporting approximately 300–400 users
Act as a trusted advisor for the client
Manage Identity and Access across Microsoft Entra ID, including user lifecycle, permissions, and security best practices
Own and maintain Intune environments, including device management, policy creation, compliance enforcement, and ongoing optimization
Support and manage Microsoft 365, including Teams and Exchange Online
Work within Azure, supporting cloud infrastructure, virtual machines, and overall environment health
Provide hands-on support and troubleshooting for Windows and macOS end-user systems
Support hardware and peripherals, including workstations, printers, and mobile devices
Troubleshoot networking and connectivity, including VPNs, DNS, DHCP, firewalls, and VLANs
Troubleshoot and resolve escalated technical issues across endpoints, user access, applications, and connectivity
Lead and contribute to client-facing deployments, environment improvements, and infrastructure changes
Perform proactive system checks, lifecycle management, licensing reviews, and environment optimization
Partner directly with client stakeholders, including leadership, to align on priorities and long-term improvements
Maintain accurate documentation, environment notes, and system configurations
Mentor junior engineers and serve as an escalation point for complex issues

Requirements

What you’ll need

Candidate must be located in or near the Peachtree Corners, GA Area
5+ years of experience in IT support, systems engineering, or MSP environments
Strong hands-on experience with Microsoft Entra ID (Identity & Access Management)
Strong hands-on experience with Microsoft Intune (device management, policy creation, compliance)
Strong hands-on experience with Microsoft 365 (Teams, Exchange Online)
Strong hands-on experience with Microsoft Azure (VMs, core services, environment management)
Azure certification (AZ-104) preferred but not required
Experience supporting mid-sized environments (200+ users), ideally in a client-facing or MSP setting
Strong troubleshooting skills across endpoints, user access, and cloud-based environments
Ability to manage both reactive support and proactive system improvements
Strong communication skills with the ability to work directly with client stakeholders
Experience working independently in a client environment while collaborating with broader teams

Benefits

Comp & perks

Health, Dental, & Vision
Flexible Spending Account (FSA)
401k
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Life Insurance
Disability Insurance
Paid Parental Leave
Holiday Pay
Flexible Vacation & Sick Days
Observed company holidays, including a day off on your birthday
Spot bonuses for demonstrated excellence
Community and social events
Learning and development
Flexible working life
$100 well-being allowance
Other health & wellness perks
Additional bonus or incentive opportunities based on position level and company plans