Senior Client Support Engineer

ANP Advanced Network Products, Inc: A Coretelligent Company

. Serve as the primary technical point of contact for a client environment supporting approximately 300–400 users .

Posted 10/31/2026full-timeRemote • New York • United StatesSenior💰 $120,130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Microsoft Entra ID, Intune, and Azure environments while providing hands-on support for end-user systems and troubleshooting complex technical issues. Strong communication and collaboration skills are essential for partnering with clients and mentoring junior engineers.

Highest-signal resume keywords

Microsoft Entra ID ManagementMicrosoft Intune Device ManagementMicrosoft 365 SupportMicrosoft Azure InfrastructureTroubleshooting Networking Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity ManagementDevice ManagementPolicy CreationCompliance EnforcementVirtual Machines ManagementSystem TroubleshootingLifecycle ManagementDocumentation MaintenanceEnvironment OptimizationUser Access Management

Soft Skills

Strong CommunicationClient CollaborationMentoring

Tools & Technologies

Microsoft TeamsExchange OnlineVPNsDNSDHCPFirewallsVLANsWindows SystemsMacOS SystemsHardware Support

Certifications & Qualifications

Azure Certification (AZ-104)

Industry Keywords

IT SupportSystems EngineeringMSP EnvironmentsClient-Facing SupportMid-Sized Environments

Tech Stack

Tools & technologies

AzureCloudDNSFirewallsMacOS

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for a client environment supporting approximately 300–400 users
Act as a trusted advisor and support additional clients as needed
Manage identity and access in Microsoft Entra ID, including user lifecycle, permissions, and security best practices
Own and maintain Intune environments, including device management, policy creation, compliance enforcement, and optimization
Support and manage Microsoft 365, including Teams and Exchange Online
Support Azure cloud infrastructure, virtual machines, and overall environment health
Provide hands-on support for Windows and macOS end-user systems
Support hardware and peripherals, including workstations, printers, and mobile devices
Troubleshoot networking and connectivity, including VPNs, DNS, DHCP, firewalls, and VLANs
Troubleshoot and resolve escalated technical issues across endpoints, access, applications, and connectivity
Lead and contribute to client-facing deployments, environment improvements, and infrastructure changes
Perform proactive system checks, lifecycle management, licensing reviews, and environment optimization
Partner with client stakeholders and leadership on priorities, initiatives, and long-term improvements
Maintain accurate documentation, environment notes, and system configurations
Mentor junior engineers and serve as an escalation point for complex issues

Requirements

What you’ll need

Candidate must be located in or near the NYC Metro Area
5+ years of experience in IT support, systems engineering, or MSP environments
Strong hands-on experience with Microsoft Entra ID (Identity & Access Management)
Strong hands-on experience with Microsoft Intune (device management, policy creation, compliance)
Strong hands-on experience with Microsoft 365 (Teams, Exchange Online)
Strong hands-on experience with Microsoft Azure (VMs, core services, environment management)
Azure certification (AZ-104) preferred but not required
Experience supporting mid-sized environments (200+ users), ideally in a client-facing or MSP setting
Strong troubleshooting skills across endpoints, user access, and cloud-based environments
Ability to manage both reactive support and proactive system improvements
Strong communication skills with the ability to work directly with client stakeholders
Experience working independently in a client environment while collaborating with broader teams
Must be able to work in the United States, as indicated by the U.S. compensation range and E-Verify hiring practices

Benefits

Comp & perks

Health, Dental, & Vision
Flexible Spending Account (FSA)
401k
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Life Insurance
Disability Insurance
Paid Parental Leave
Holiday Pay
Flexible Vacation & Sick Days
Observed company holidays, including a day off on your birthday
Spot bonuses for demonstrated excellence
Community and social events
Learning and development
Flexible working life
$100 well-being allowance
Other health & wellness perks
Additional bonus or incentive opportunities based on position level and company plans