Service Delivery Manager

ANP Advanced Network Products, Inc: A Coretelligent Company

. Serve as the primary post-sale relationship owner for an assigned portfolio of managed services clients .

Posted 10/31/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and service delivery within managed services, focusing on client health management, operational improvements, and strategic planning. Proficient in utilizing ITSM tools and frameworks to enhance service operations and ensure alignment with client expectations.

Highest-signal resume keywords

Managed Services ExperienceClient Relationship ManagementServiceNow ProficiencyITIL Foundation CertificationOperational Improvement Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliveryTechnical Account ManagementClient Health ManagementEscalation ManagementSLA InterpretationOperational DashboardsTicket Lifecycle ManagementBusiness AcumenProcess ImprovementDocumentation Standards

Soft Skills

Excellent CommunicationPresentation SkillsRelationship BuildingOrganizational SkillsAdaptability

Tools & Technologies

ServiceNowConnectWiseAutotaskSalesforceITSM Platforms

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Managed Services Provider (MSP)Client SuccessIT OperationsCybersecurityCloud ServicesInfrastructure Management

Tech Stack

Tools & technologies

CloudCyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Serve as the primary post-sale relationship owner for an assigned portfolio of managed services clients
Own the overall client experience by coordinating across Service Desk, Engineering, Projects, CoreArmor, Field Services, and other internal teams
Develop and maintain Client Health Plans, account roadmaps, and ongoing service strategies
Monitor account health through ticket trends, service metrics, escalations, client feedback, and operational dashboards
Lead recurring service reviews, executive business reviews, and strategic planning conversations
Own service escalations from initiation through resolution
Review client environments to identify operational improvements, technology recommendations, service enhancements, and opportunities to expand value
Partner with leadership on retention strategies, recovery plans, and continuous improvement initiatives
Ensure contracted services align with SOWs, SLAs, and client expectations
Maintain account documentation, health plans, reporting, and client activity in ServiceNow, CRM, and other operational platforms
Contribute to process improvements, documentation standards, and operational best practices

Requirements

What you’ll need

3–7+ years of experience in Managed Services (MSP), Service Delivery, Technical Account Management, Customer Success, IT Operations, or a similar client-facing technology role
Experience managing a portfolio of clients while building trusted relationships with technical teams, operational stakeholders, and executive leadership
Strong understanding of managed services delivery, including service operations, ticket lifecycle, escalation management, SLAs, and client health management
Ability to interpret contracts, Statements of Work (SOWs), and service commitments
Strong business acumen with the ability to identify operational improvements, mitigate risk, and strengthen long-term client relationships
Excellent communication, presentation, and relationship-building skills with technical and non-technical audiences
Ability to manage multiple priorities, adapt to changing business needs, and remain organized in a fast-paced client environment
Experience partnering cross-functionally with engineering, service delivery, projects, cybersecurity, and leadership teams
Experience with ServiceNow, ConnectWise, Autotask, Salesforce, or similar ITSM and CRM platforms preferred
Technical understanding of infrastructure, cloud services, cybersecurity, Microsoft technologies, and managed IT environments strongly preferred
ITIL Foundation certification or similar service management experience is a plus

Benefits

Comp & perks

Health, Dental, & Vision
Flexible Spending Account (FSA)
401k
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Life Insurance
Disability Insurance
Paid Parental Leave
Holiday Pay
Flexible Vacation & Sick Days
Observed company holidays, including a day off on your birthday
Spot bonuses for demonstrated excellence
Community and social events
Learning and development
Flexible working life
$100 well-being allowance
Other health & wellness perks
Commission eligibility under Coretelligent’s sales compensation plan
Reasonable accommodations for remote work and application/interview processes