Bilingual Customer Service Representative

AnswerHero

. Answer inbound calls promptly and professionally on behalf of business clients .

Posted 10/15/2026full-timeTampa • Florida • United StatesMid-LevelSenior💰 $16 - $18 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in both English and Spanish, providing exceptional client support through effective communication and attention to detail. Capable of managing inbound calls with professionalism and empathy while adhering to client-specific instructions.

Highest-signal resume keywords

Fluency In EnglishFluency In SpanishProfessional Telephone MannersAttention To DetailActive Listening

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accurate Message TakingAppointment SchedulingTyping Accuracy

Soft Skills

EmpathyDependability

Tools & Technologies

Reliable InternetDedicated Workspace

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Client SupportInbound Calls24/7 Operation

About the role

Key responsibilities & impact

Answer inbound calls promptly and professionally on behalf of business clients
Communicate fluently in both English and Spanish
Take accurate, clear messages and relay them to clients in real time
Schedule appointments and provide general client support per client instructions
Follow client-specific call-handling instructions with care and consistency
Deliver a warm, efficient, and courteous experience on every call

Requirements

What you’ll need

Fluency in both English and Spanish (verbal and written)
High school diploma or equivalent
Strong empathy, active listening, and professional telephone manners
Attention to detail and the ability to type accurately while on a call
Reliable internet and dedicated workspace to ensure a professional setting
Dependability; consistent attendance is essential in a 24/7 operation
Availability to work at least one weekend day

Benefits

Comp & perks

Thorough Training Provided: No prior experience? No problem. We set you up to succeed from day one.
Room to Grow: Explore future opportunities within AnswerHero to highlight your talents.
Supportive Team Environment: You’ll feel connected and appreciated from day one.
Meaningful Work: Every call you take has a direct impact on real business.
Competitive pay + bilingual premium, your Spanish skills are a valued asset, and we pay accordingly
Flexible Setup: Remote-friendly options available.
Medical, dental, and vision insurance
Accrual based Paid Time Off (PTO)
Paid federal holidays per year
Company-provided equipment
Paid onboarding training