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Bilingual Customer Service Representative
AnswerHero. Answer inbound calls promptly and professionally for business clients .
Posted 10/15/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $15 - $18 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in both English and Spanish, providing exceptional client support through effective communication and attention to detail. Capable of managing inbound calls and scheduling appointments while maintaining a professional demeanor in a fast-paced environment.
Highest-signal resume keywords
Fluency In English And SpanishProfessional Telephone MannersActive ListeningAttention To DetailDependability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing AccuracyAppointment Scheduling
Soft Skills
EmpathyClient SupportCourteous Communication
Tools & Technologies
Reliable InternetDedicated Workspace
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Inbound CallsClient Instructions24/7 Operation
About the role
Key responsibilities & impact- Answer inbound calls promptly and professionally for business clients
- Take accurate messages and relay them to clients in real time
- Schedule appointments and provide general client support according to client instructions
- Follow client-specific call-handling instructions consistently
- Deliver a warm, efficient, and courteous experience on every call
Requirements
What you’ll need- Fluency in both English and Spanish (verbal and written)
- High school diploma or equivalent
- Strong empathy, active listening, and professional telephone manners
- Attention to detail and ability to type accurately while on a call
- Reliable internet and dedicated workspace
- Dependability and consistent attendance in a 24/7 operation
- Availability to work at least one weekend day
Benefits
Comp & perks- Thorough Training Provided
- Future growth opportunities within AnswerHero
- Supportive team environment
- Competitive pay plus bilingual premium
- Flexible remote-friendly setup
- Medical, dental, and vision insurance for full-time employees
- Accrual-based paid time off (PTO)
- Paid federal holidays per year
- Company-provided equipment
- Paid onboarding training