Answering Service Agent

Answering Service Care

. Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy .

Posted 10/9/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing outstanding customer service through empathy and patience. Proficient in managing multiple tasks in a fast-paced environment while maintaining attention to detail and accurate documentation.

Highest-signal resume keywords

Verbal Communication SkillsWritten Communication SkillsCustomer ServiceAttention to DetailMulti-tasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call DocumentationLead IntakeAppointment SchedulingMessage DispatchSystem Navigation

Soft Skills

EmpathyPatienceActive ListeningCompassionPositivity

Tools & Technologies

Live Chat SupportSMS SupportEmail Support

Industry Keywords

Inbound CallsOutbound CallsCall ScriptsIndustry-specific Guidelines

About the role

Key responsibilities & impact

Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
Perform lead intakes, gather information, and document details with precision
Schedule appointments and transfer calls to the appropriate contacts as needed
Dispatch messages accurately and efficiently
Navigate multiple systems and maintain thorough call documentation
Provide outstanding customer service by demonstrating empathy and patience
Provide live chat, SMS, and email support
Support other accounts for overflow as needed

Requirements

What you’ll need

Strong verbal and written communication skills
Ability to multi-task and remain focused in a fast-paced environment
Excellent listening skills and a keen attention to detail
Empathetic and compassionate approach to customer interactions
Intermediate to advanced computer skills
Ability to maintain positivity and patience under pressure

Benefits

Comp & perks

Weekly direct deposit
Weekly performance bonuses
Health/Dental/Vision Coverage (FT)
PTO (Start earning on day one)
Employee Assistance Program
Free Training & Development Courses
Childcare Reimbursement
Gym Membership Reimbursement
Career stability and advancement opportunities
Industry-leading training
Growth opportunities