FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer success and professional services teams, with a strong focus on deployment and support operations in robotics and industrial automation. Proven ability to manage multi-site projects, drive customer value realization, and collaborate effectively with stakeholders.
Highest-signal resume keywords
Customer Success ManagementTechnical Project DeliveryPeople ManagementRobotic Systems UnderstandingMulti-Site Deployment Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData AnalysisKPI ManagementTroubleshootingDeployment OperationsChange ManagementField Service ManagementCustomer GovernanceValue Realization PlanningTechnical Systems Understanding
Soft Skills
LeadershipCollaborationCommunicationStakeholder EngagementAccountability
Tools & Technologies
Reporting ToolsField Service SoftwareCustomer Relationship Management (CRM)Project Management SoftwareRobotic Fleet Management
Certifications & Qualifications
Degree in Engineering
Industry Keywords
RoboticsIndustrial AutomationField EngineeringComplex Technical SystemsOil and GasChemicalsUtilitiesCustomer AdoptionPerformance ReviewsNorth America
About the role
Key responsibilities & impact- Lead and grow the US post-sales Customer Success and Professional Services team
- Develop the established team of three field engineers and recruit and onboard additional team members
- Own deployment, commissioning, maintenance and support operations in the US
- Plan and allocate field capacity across parallel projects
- Own the US project portfolio and lead strategic multi-site roll-outs
- Ensure projects have clear plans, scope, budget, milestones and customer governance
- Establish customer value realization plans with use cases, success criteria and KPIs
- Run or oversee Quarterly Performance Reviews
- Act as senior point of contact for key US accounts and escalation point for operational and customer issues
- Drive adoption and change management within customer organizations
- Strengthen and standardize delivery processes, playbooks, reporting and tooling
- Collaborate with Sales on expansion opportunities and pre-sales feasibility
- Collaborate with Support on case resolution and with Product and R&D on customer and field insights
- Work directly on key customer projects and on site with customers
- Serve as senior representative of ANYbotics’ delivery organization in the region
- Deliver robotic fleet deployments across North America from contract signature to operational autonomy and long-term value
Requirements
What you’ll need- 5+ years in customer success, field service or technical project delivery
- Experience ideally in robotics, industrial automation or complex technical systems in industrial environments
- 3+ years of people management
- Experience ideally leading distributed field teams
- Proven track record of leading multi-site, multi-stakeholder deployments and owning customer outcomes and value realization
- Confidence with senior stakeholders and ability to drive adoption in industrial environments such as oil and gas, chemicals or utilities
- Hands-on technical understanding of robotic or automated systems
- Ability to lead troubleshooting and support field engineers
- Ability to manage teams and customers with KPIs and use data to build a business value story
- Degree in Engineering or a related technical field
- Based in the US with authorization to work in the US
- Willingness to travel up to 50%, mainly within North America
- Comfortable working directly in customer environments
- Hands-on and accountable leadership mindset
- Ability to operate in a fast-growing company and distributed setup with headquarters in Switzerland
Benefits
Comp & perks- Fair market salary
- Attractive employee stock ownership plan
- Dynamic work environment
- Opportunity to become part of a fast-growing company and ambitious team
- Opportunity to leverage experience and bring in own ideas