Senior Collections and Debt Recovery Specialist

Anyone AI

. Manage a portfolio of fellows with active payment obligations, outstanding balances, and unfulfilled payment agreements .

Posted 10/27/2026full-timeRemote • ArgentinaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in collections and debt recovery, with a strong ability to negotiate payment commitments and manage a portfolio of customers across LATAM. Proficient in utilizing CRM systems and digital communication tools to document activities and achieve recovery targets.

Highest-signal resume keywords

Collections ManagementPayment NegotiationCRM ProficiencySpanish Communication SkillsContract Review

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Debt RecoveryPayment AgreementsContract ReviewPayment Terms ExplanationObjection HandlingNegotiationPortfolio ManagementPayment ModelsLegal ReviewProcess Improvement

Soft Skills

Conflict De-escalationOrganizational SkillsProfessional CommunicationJudgmentIndependence

Tools & Technologies

CRM SystemsExcelGoogle SheetsDigital Communication Tools

Industry Keywords

FintechPersonal LendingEducation FinancingEdtechSubscriptionsDeferred Payment Arrangements

About the role

Key responsibilities & impact

Manage a portfolio of fellows with active payment obligations, outstanding balances, and unfulfilled payment agreements
Review contracts, case histories, employment information, and contact records to prepare for each interaction
Contact fellows by phone, email, WhatsApp, and other channels, following contact and confidentiality policies
Design and execute follow-up sequences to reach individuals who are unresponsive or have stopped communicating
Conduct conversations with fellows who raise objections, are unaware of their payment obligations, or state that they will not fulfill them
Clearly explain applicable clauses, payment-triggering conditions, amounts, and due dates, using guidelines and materials validated by the legal team
Negotiate payment commitments and plans within authorized limits, escalating discounts, exceptions, or changes for approval
Follow up on agreements until payments are received and correctly recorded
Document collection activities, responses, objections, commitments, proof of payment, and next steps in the CRM
Coordinate with Finance, Operations, the fellow support team, and legal counsel to resolve cases
Prepare complete case files for matters requiring legal review or escalation
Develop a strong understanding of contracts, payment-triggering criteria, and collection procedures during the first 90 days
Establish a follow-up strategy for each type of case
Maintain complete records of collection activities and agreements
Show recovery results against defined targets
Identify common objections and propose concrete process improvements

Requirements

What you’ll need

At least 3 years of experience in collections, debt recovery, or payment negotiation, including direct involvement in cases with significant resistance to payment
Experience managing portfolios of individual customers in Argentina and other LATAM countries, and knowledge of local communication and negotiation practices
Proven results in payment recovery, achieving targets, and following up on payment agreements
Experience reviewing contracts and clearly explaining obligations, payment terms, and relevant clauses
Ability to handle objections, de-escalate conflicts, and conduct difficult conversations professionally
Excellent written and verbal communication skills in Spanish
Proficiency with CRM systems, Excel or Google Sheets, and digital communication tools
Strong organizational skills and the ability to manage a portfolio independently in a remote setting
Sound judgment to recognize when a case requires legal review and avoid making commitments outside authorized terms
Availability to coordinate outreach across time zones in Argentina and other LATAM countries
Experience in fintech, personal lending, education financing, edtech, bootcamps, subscriptions, or services with deferred payment arrangements is a plus
Experience with payment models linked to employment or income increases
Experience working with law firms or legal teams is a plus
Education in Law, Business Administration, Accounting, Finance, or a related field is a plus

Benefits

Comp & perks

Fully remote work
The opportunity to join an AI education company with a regional reach
The opportunity to contribute to improving the collections and debt recovery process