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APA

Customer Insights Analyst

APA

. Develop and maintain Power BI dashboards, data models and self-service reporting tools supporting commercial decision-making .

Posted 10/22/2026full-timeBrisbane • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in developing Power BI dashboards and data models to support commercial decision-making, with strong analytical skills to interpret complex datasets and provide actionable insights. Capable of engaging stakeholders effectively and communicating complex analyses to diverse audiences.

Highest-signal resume keywords
Power BI Dashboard DevelopmentData ModellingAnalytical Problem-SolvingStakeholder EngagementFinancial Performance Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Power BIData AnalysisData InterpretationForecastingBudgetingReportingPerformance TrackingTrend AnalysisRisk MonitoringCustomer Retention Strategies
Soft Skills
CuriosityProactivityCommunication SkillsProblem-SolvingStakeholder Management
Industry Keywords
Commercial AnalysisFinancial AnalysisMarket ResearchPerformance MetricsData SourcesComplex Business EnvironmentCredit-Related MetricsValue-Enhancing InitiativesSelf-Service ReportingCustomer-Facing Businesses

About the role

Key responsibilities & impact
  • Develop and maintain Power BI dashboards, data models and self-service reporting tools supporting commercial decision-making
  • Analyse customer, contract and financial performance data to identify trends, risks, opportunities and value-enhancing initiatives
  • Source, interpret and connect information from multiple internal and external datasets, industry intelligence, market research and news sources
  • Monitor customer financial performance and credit-related metrics to support risk monitoring and commercial discussions
  • Support budgeting, forecasting and revenue performance tracking through analysis and reporting
  • Translate complex data and analysis into practical insights and recommendations for diverse stakeholders
  • Support customer retention, revenue growth and commercial decision-making across APA's customer-facing businesses

Requirements

What you’ll need
  • Demonstrated experience developing Power BI dashboards and working with complex datasets, including data modelling and reporting
  • Strong analytical and problem-solving capability, with the ability to work through ambiguity and identify practical solutions
  • Experience combining information from multiple sources to generate meaningful insights and support business decisions
  • Exposure to commercial, financial, customer, market or performance analysis within a complex business environment
  • Naturally curious and proactive, with a track record of independently investigating issues, finding information and improving ways of working
  • Excellent stakeholder engagement skills, with the ability to communicate complex analysis clearly to both technical and non-technical audiences
  • Applicants must be eligible to work in Australia
  • Candidates are subject to background vetting, including Police checks, before and during employment

Benefits

Comp & perks
  • Targeted career development programs designed to accelerate your career
  • Competitive remuneration
  • Employee benefits
  • Flexible working arrangements
  • Wellbeing initiatives
  • Inclusive parental leave policy offering 18 weeks of leave, including superannuation