Yardi Functional Consultant

Apex Group Ltd

. Manage the end-to-end lifecycle of Yardi support tickets, from logging to closure.

Posted 11/4/2026full-timePune • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Yardi support tickets and ensuring compliance with SLAs while enhancing team productivity through mentorship and effective communication. Proficient in utilizing ITSM tools and understanding property management processes to drive client satisfaction and operational efficiency.

Highest-signal resume keywords

Yardi Property Management SolutionsITSM Tools (Jira, ServiceNow, Zoho ManageEngine)Support Team ManagementChange Management ProcessesClient Stakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Yardi SupportApplication SupportTroubleshootingAnalytical SkillsProblem-SolvingTicket TrackingReportingProcess ImprovementSLA ComplianceFinancial Management

Soft Skills

Communication SkillsPresentation SkillsStakeholder ManagementMentorshipCustomer-Centric Approach

Industry Keywords

Real EstateProperty ManagementFund AccountingFinance OperationsChange ManagementRelease Management

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Manage the end-to-end lifecycle of Yardi support tickets, from logging to closure.
Ensure tickets are prioritized and resolved within agreed SLAs.
Monitor ticket queues, escalations, and service performance metrics.
Resolve functional and technical issues through ticketing systems, email, phone, and other communication channels.
Allocate and prioritize workloads across support team members.
Provide guidance, mentorship, and support to enhance team productivity.
Coordinate with application Product Owners and business stakeholders for issue resolution and enhancements.
Drive change management processes and ensure proper implementation of system updates.
Serve as the primary point of contact for client support-related matters.
Understand client requirements and ensure a high level of customer satisfaction.
Conduct regular client meetings and provide updates on support performance.
Build strong relationships with client stakeholders and business users.
Prepare weekly and monthly MIS reports on ticket trends, SLA compliance, backlog, and resolution effectiveness.
Present support metrics, findings, and recommendations to clients and leadership teams.
Identify recurring issues and recommend process improvements.
Provide support across Yardi modules including Commercial, Residential, Retail, Service Charges, Investment Management, Facilities Management, Advanced Budgeting, Inspections, and Planned Preventive Maintenance (PPM).
Support property and financial management processes for commercial and residential portfolios.
Utilize ITSM platforms such as Jira, ServiceNow, Zoho ManageEngine, and other ticketing systems.
Ensure accurate ticket tracking, documentation, reporting, and compliance.
Continuously improve support workflows and operational efficiency.

Requirements

What you’ll need

Bachelor's degree in Finance, Business Administration, Information Systems, or a related field.
Experience in a Yardi support, application support, or support management role.
Strong knowledge of Yardi property management and accounting solutions.
Hands-on experience with ITSM tools such as Jira, ServiceNow, or Zoho ManageEngine.
Excellent analytical, problem-solving, and troubleshooting skills.
Strong communication, presentation, and stakeholder management abilities.
Ability to work independently in a fast-paced client-facing environment.
Background in Real Estate, Property Management, Fund Accounting, or Finance Operations.
Experience managing support teams and client escalations.
Knowledge of change management and release management processes.
Strong customer-centric approach with leadership capabilities.
Willingness to learn new applications and technologies.