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Aphex

Customer Success Associate

Aphex

. Run project deployments, including kickoffs, setups, and training .

Posted 11/11/2026full-timeLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong project management capabilities by effectively coordinating project deployments, monitoring project health, and fostering collaboration across teams. Proficient in building trusted relationships and proactively identifying process improvements to drive project success.

Highest-signal resume keywords
Project ManagementCustomer SuccessProcess ImprovementStakeholder EngagementConstruction Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Relationship BuildingProactive Problem SolvingAdaptability
Tools & Technologies
AI Tools
Industry Keywords
SaaSB2BConstructionInfrastructureProject Deployment

About the role

Key responsibilities & impact
  • Run project deployments, including kickoffs, setups, and training
  • Embed weekly planning routines for major contractor teams
  • Drive daily coordination routines for construction projects
  • Build trusted relationships with engineers, supervisors, planners, project managers, and construction managers
  • Monitor project health, identify risks early, and run corrective plays
  • Learn the Land & Expand Engine alongside the UK Customer Success team
  • Work with UK sales to connect project success with account growth
  • Collaborate with the APAC hub on shared accounts, knowledge sharing, and the global playbook
  • Propose and implement improved ways of working

Requirements

What you’ll need
  • Build trust quickly with people across roles and seniority
  • Demonstrated ability to take on unfamiliar responsibilities and get up to speed quickly
  • Proactive approach to identifying and fixing broken processes, missing resources, and awkward workflows
  • A second European language relevant to growth into new markets (nice to have)
  • Previous experience in customer success, SaaS, or a fast-moving B2B environment (nice to have)
  • Construction or infrastructure background or curiosity (nice to have)
  • Evidence of using AI tools to improve work (nice to have)

Benefits

Comp & perks
  • 25 days holiday plus UK bank holidays
  • Bupa Health & Dental Care
  • Pension contribution
  • Parental leave
  • Remote-first working with access to a WeWork office for in-person collaboration
  • MacBook Pro setup
  • Modern tech stack and AI tooling across the team
  • Personal training allowance
  • Ongoing coaching and learning support
  • Collaborative, ambitious team environment