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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities, including deployment, coordination, and risk monitoring, while fostering relationships across various roles. Proficient in using AI tools to enhance project efficiency and customer success strategies.
Highest-signal resume keywords
Project ManagementCustomer SuccessAI Tool UtilizationProcess ImprovementRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project DeploymentRisk MonitoringProcess ImprovementWorkflow OptimizationTraining Facilitation
Soft Skills
Trust BuildingProactive Problem SolvingCollaborationAdaptabilityCommunication
Tools & Technologies
AI Tools
Industry Keywords
Customer SuccessSaaSB2BConstructionInfrastructure
About the role
Key responsibilities & impact- Run project deployments, including kickoffs, setups, and training
- Embed weekly planning routines for major contractor teams
- Drive daily coordination routines on live construction projects
- Build trusted relationships with engineers, supervisors, planners, project managers, construction managers, and superintendents
- Monitor project health, identify risks early, and run corrective plays
- Identify and fix process gaps, missing resources, and awkward workflows
- Help shape the North America Customer Success playbook
- Learn alongside experienced Customer Success Managers and progress toward managing an independent project portfolio
- Collaborate with North America sales, UK and APAC hubs on project success, account growth, shared accounts, and the global playbook
- Use AI to think, write, plan, and analyse more effectively
Requirements
What you’ll need- Ability to build trust quickly with people across roles and seniority
- Evidence of taking on unfamiliar responsibilities and getting up to speed quickly
- Proactive approach to identifying and fixing broken processes, missing resources, and awkward workflows
- Interest in building a new market and office from the early days
- A second language relevant to growth into new markets is nice to have
- Previous experience in customer success, SaaS, or a fast-moving B2B environment is nice to have
- Construction or infrastructure background or curiosity is nice to have
- Evidence of using AI tools to improve work is nice to have
Benefits
Comp & perks- One annual all-expenses-paid international team offsite
- $1,000 annual training allowance
- Access to the Emerging Leaders program
- MindFi EAP access
- Employee Referral Program
- MacBook Pro setup
- Modern tech stack and AI tooling across the team
- Genuine scope for progression as the office scales