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IT Service Manager
Apogee Engineering, LLC. Provide journeyman-to-senior level oversight of IT services supporting NASIC Business Architecture activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Management, with a strong focus on ITIL-based processes and service delivery within DoD environments. Proven ability to lead teams, manage service lifecycles, and drive continuous improvement in service quality and performance.
Highest-signal resume keywords
ITIL CertificationIT Service ManagementService Delivery ManagementIncident ManagementChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Service Lifecycle ManagementService Level ManagementPerformance Metrics AnalysisOperational Procedure DevelopmentConfiguration Management
Soft Skills
LeadershipGuidanceCollaboration
Certifications & Qualifications
ITIL CertificationTS/SCI Clearance
Industry Keywords
DoDBusiness ArchitectureContinuous ImprovementService CatalogsOperational Procedures
Tech Stack
Tools & technologiesITSMTypeScript
About the role
Key responsibilities & impact- Provide journeyman-to-senior level oversight of IT services supporting NASIC Business Architecture activities
- Manage service delivery processes and ensure alignment with mission needs
- Drive continuous improvement of IT service quality and performance
- Manage end-to-end IT service lifecycles, including design, transition, operation, and continual improvement
- Implement and monitor incident, problem, change, configuration, and service level management processes
- Coordinate with technical project/program managers to align IT services with program objectives and user requirements
- Analyze service performance metrics and implement corrective actions to meet availability, reliability, and quality targets
- Develop and maintain service management documentation, including service catalogs and operational procedures
- Provide leadership and guidance to personnel delivering IT services
Requirements
What you’ll need- Must be a US citizen
- TS/SCI clearance
- ITIL certification required
- Journeyman: minimum three (3) years of experience in IT service management or closely related functional area
- Journeyman: Bachelor’s degree in a relevant field
- Senior: minimum ten (10) years of experience in IT service management or closely related functional area
- Senior: Master’s degree in a relevant field
- Proven experience managing IT services and implementing ITIL-based processes in support of DoD or similar environments
Benefits
Comp & perks- Occasional travel 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score