Virtual Receptionist

Apollo Answering Service, LLC

. Answer a high volume of incoming calls using a personal Windows computer .

Posted 10/7/2026full-timeRemote • MexicoMid-LevelSenior💰 $6 - $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in English and Spanish, providing exceptional caller experiences while efficiently managing high call volumes. Proficient in using personal Windows computers and required peripherals to support client communications and requests.

Highest-signal resume keywords

Fluent In English And SpanishPersonal Windows Computer ProficiencyHigh-Speed Internet ConnectionAbility To Work Short, Focused ShiftsExperience With Call Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call ManagementData EntryClient CommunicationMultitaskingContext Switching

Soft Skills

Enthusiastic AttitudeReliabilityConstructive Feedback ResponseStress ManagementSelf-Starter

Tools & Technologies

Windows 11HD WebcamWired USB HeadsetWired KeyboardWired Mouse

Industry Keywords

Customer ServiceSmall Business RepresentationCall Center OperationsHigh Volume CallsClient Dispatch

About the role

Key responsibilities & impact

Answer a high volume of incoming calls using a personal Windows computer
Provide an enthusiastic and upbeat caller experience
Capture caller names, phone numbers, addresses, reference numbers, and detailed reasons for calls
Respond to frequently asked questions using client-provided information and instructions
Transfer and route calls to client extensions or field teams
Rapidly dispatch requests to clients
Represent more than 300 small businesses throughout the United States
Work short, fast-paced shifts within assigned 12-hour availability windows

Requirements

What you’ll need

Fluent reading, writing, and speaking in both English and Spanish
Reliable, wired high-speed internet connection: 10 Mbps download, 5 Mbps upload, and >30ms ping
Dedicated, private, quiet workspace free from noise and distractions
Personal Windows computer with quad-core processor, 6 GB RAM, and Windows 11 or higher
Two 19+ inch monitors, or a laptop screen of at least 12 inches
HD webcam
Wired keyboard with function keys and 10-key pad
Wired mouse
Wired USB headset
Ability to work either 6am–7pm CST or 9am–9pm CST, Monday through Sunday, including weekends and holidays
Ability to work approximately 36 hours per week, with some weeks ranging from 25 to 40 hours
Ability to work focused short shifts without multitasking
Ability to switch quickly between different client contexts and handle stressful situations
Reliable self-starter who enjoys learning and responds constructively to feedback

Benefits

Comp & perks

Part-time hours with full-time perks
$14,000 MXN performance-based bonus / up to $2 USD per hour when earned
$10 USD reimbursement per pay period for conversion fees
Paid every other Thursday
2 weeks of paid vacation earned each January
Up to $600 USD per year toward healthcare reimbursement
100% remote work
Work-life balance