SmartTEC Administrator

Appello UK

. Input contract details into the MIS (Business Central) .

Posted 9/15/2026full-timeNew Milton • United KingdomMid-LevelSenior💰 £24,000 - £26,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative capabilities with a focus on customer service, effective communication, and proficiency in Microsoft Office tools. Capable of managing customer relationships and supporting continuous improvement in service delivery.

Highest-signal resume keywords

Customer Service SkillsMicrosoft Outlook ProficiencyMicrosoft Excel ProficiencyBusiness Central ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative ExperiencePurchase Order CreationData ManagementISO Standards ComplianceWarranty Claims ProcessingElectronic Filing SystemsCustomer OnboardingSpreadsheet MaintenanceService Management Systems ExperienceAnalytical Skills

Soft Skills

Strong Communication SkillsProblem-Solving SkillsRelationship BuildingAdaptabilitySelf-Motivation

Certifications & Qualifications

Right to Work in the UK

Industry Keywords

Continuous ImprovementCustomer Journey ManagementHybrid WorkUK Work RegulationsField-Based Support

About the role

Key responsibilities & impact

Input contract details into the MIS (Business Central)
Support field-based Contracts Managers with customer liaison
Create, release and send purchase orders
Maintain organised electronic filing systems
Progress outstanding orders and schedule deliveries
Manage subcontractor paperwork in line with ISO standards
Liaise with departments across the business to maintain information flow
Support continuous improvement of departmental procedures
Record returns, process warranty claims and manage replacements
Maintain spreadsheets and key data sources
Onboard customers onto EVO for Smart Life deliveries
Train customers on DMP
Own the end-to-end Smart Life customer journey
Manage internal and external customer expectations
Keep customers informed through clear, transparent communication
Adapt to changing customer needs and expectations
Ensure smooth handovers between team members
Check that delivered services meet customer expectations
Share information with colleagues to support continuous service improvement

Requirements

What you’ll need

Experience in a similar administrative role
Excellent customer service skills
Strong written and verbal communication skills
Clear, friendly telephone manner
Proficiency in Microsoft Outlook, Excel and Word
Ideally, experience with Service Management Systems or Business Central
Solid English and Maths skills, supported by qualifications or relevant experience
Ability to stay calm under pressure and manage workload independently
Ability to build positive relationships with customers, suppliers and colleagues
Problem-solving skills and initiative
Strong attention to detail and accuracy
Self-motivated, reliable and flexible
Ability to multitask, prioritise and adapt to change
Analytical approach and commitment to high-quality service
Right to work in the UK
Two years of referencing required
Hybrid/remote work must be performed within the UK

Benefits

Comp & perks

161 hours holiday per annum plus bank holidays
Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app
Family and friends’ discounts on services and products
Pension Scheme, up to 4% company matched
Free on-site parking
Career opportunities within an expanding company
Equal opportunities employer