Director of IT – Automation

Appen

. Set the IT roadmap across enterprise technology, support, security and automation .

Posted 10/7/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT leadership, focusing on enterprise technology management, security governance, and automation solutions. Proven ability to build high-performing teams and drive strategic IT initiatives while managing vendor relationships and technology costs.

Highest-signal resume keywords

IT LeadershipMicrosoft 365 AdministrationSOC 2 ComplianceVendor ManagementAI and Automation Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportEnterprise IT AdministrationCloud InfrastructureIdentity ManagementEndpoint ManagementTechnical Problem DiagnosisAI ImplementationAutomationDevOpsSRE

Soft Skills

Executive PresenceProactive Problem-SolvingResourcefulnessComfort with Ambiguity

Tools & Technologies

SalesforceWorkdayAtlassianAWSDatabricksAnthropic

Certifications & Qualifications

ISO 27001

Industry Keywords

IT GovernanceTechnology Spend ManagementVendor ConsolidationAudit ReadinessTechnology Risk Management

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Set the IT roadmap across enterprise technology, support, security and automation
Lead IT support, endpoint management and major incident response
Shape the IT operating model and team as Appen grows
Own the health, configuration and integration of Appen's core enterprise technology environment
Provide technical leadership across Microsoft 365, including administration, identity, access and security
Oversee Salesforce, Workday, Atlassian, AWS, Databricks and Anthropic environments
Own IT's role in SOC 2 and ISO 27001, including controls, audit readiness, evidence and remediation
Maintain security, access and endpoint controls and identify technology and operational risks
Establish governance for AI use across IT
Apply AI, automation, agents and self-service to help desk triage, onboarding, provisioning, IT administration and vendor management
Use Claude, Cowork, agents and AI-enabled workflows to build and improve solutions
Partner with Engineering and Product on larger automation initiatives
Manage technology vendors, including selection, negotiation, performance and renewals
Drive licence rationalisation, vendor consolidation and technology cost optimisation
Track technology spend and partner with Finance on investment decisions
Build and develop a high-performing IT team across support, enterprise technology and automation
Create a culture focused on problem-solving and ownership

Requirements

What you’ll need

8+ years in IT, including significant leadership experience
Proven experience leading IT, including IT support and service delivery, in a fast-paced technology, software or services environment
Hands-on knowledge of Microsoft 365 and enterprise IT administration
Technical credibility across enterprise SaaS, cloud infrastructure, endpoints, identity and integrations
Ability to diagnose problems, challenge technical decisions and understand how systems work
Experience with SOC 2, ISO 27001 and IT security governance
Commercial acumen across vendor management, negotiation and technology spend
Demonstrated track record of turning AI and automation into working solutions for real IT problems
Executive presence and ability to build credibility with senior leaders, technical teams and vendors
Proactive, resourceful and comfortable operating with ambiguity
Particularly valuable: deep AWS experience, cloud cost management, Salesforce, Workday or Atlassian administration, Databricks or Anthropic familiarity, and DevOps/SRE exposure

Benefits

Comp & perks

Permanent - Regular Full-time employment
Remote work in the US