VP, Delivery and Customer Success

Appficiency Inc.

. Own client health across the delivery portfolio .

Posted 10/7/2026full-timeToronto • CanadaLead💰 CA$220,000 - CA$250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Professional Services leadership, managing client health and delivery excellence across ERP and CRM platforms. Proven ability to cultivate relationships, manage profitability, and drive customer success through effective team management and strategic resource allocation.

Highest-signal resume keywords

Professional Services LeadershipSystems ImplementationERP and CRM PlatformsBusiness AnalyticsP&L Statement Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems ImplementationProcess Re-engineeringBusiness AnalyticsFinancial Performance ManagementClient Lifecycle ManagementCoaching and TrainingResource AllocationKPI AchievementPortfolio Profitability ManagementStakeholder Relationship Management

Soft Skills

Constructive FeedbackTeam ManagementClient Relationship BuildingCommunicationProblem Solving

Tools & Technologies

NetSuiteSalesforceMicrosoft EcosystemAI-driven Solutions

Certifications & Qualifications

Bachelor's DegreeMaster's DegreeMBA

Industry Keywords

Client HealthDelivery ExcellenceHypercare TransitionSteady-state SupportQBRsRenewalsEscalationsDistributed TeamsTravel FlexibilityToronto, Canada

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own client health across the delivery portfolio
Champion end-to-end delivery excellence within scope, on time, on budget, and to quality standards
Cultivate senior-level relationships with stakeholders across strategic accounts
Match team skill sets to engagement demands and maintain a scalable resource pool
Identify skill gaps and close them through coaching, training, and targeted hiring
Provide direction and constructive feedback to achieve customer success KPIs
Support conversion of implementation engagements into follow-on business opportunities
Build a referenceable client base
Manage portfolio profitability alongside client satisfaction
Own the full client lifecycle post-go-live, including hypercare transition, steady-state support, QBRs, renewals, and escalations

Requirements

What you’ll need

10+ years in Professional Services leadership
7–8 years hands-on in systems implementation, integration, or process re-engineering
8–10 years working across ERP and CRM platforms such as NetSuite and Salesforce
Familiarity with AI-driven or productivity solutions, such as the Microsoft ecosystem, is a strong plus
Experience managing distributed teams across multiple locations, onsite and remote, on concurrent projects spanning one or more industries
Strong command of business analytics, BI, and financial performance management
Fluency in reading and acting on P&L statements
Bachelor's or Master's degree in a relevant field, or an MBA
Willingness to travel up to 25% of your time, with flexibility for specific client needs
Must reside in Toronto, Canada

Benefits

Comp & perks

Flexible work arrangements, including onsite and remote work
Professional development through coaching and training
Opportunity to work with ERP, CRM, cloud, automation, and AI-driven solutions
Travel flexibility for specific client needs