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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management, including developing and executing growth plans, managing enterprise technology accounts, and building relationships with C-level executives. Proficient in negotiation, forecasting, and utilizing CRM platforms to drive revenue and customer success.
Highest-signal resume keywords
Account ManagementStrategic PlanningRevenue ForecastingNegotiation SkillsCustomer Success Principles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Growth PlansEnterprise SalesSoftware DevelopmentCloud TechnologiesAI SolutionsDigital TransformationPipeline ManagementCross-SellingUpsellingContract Negotiation
Soft Skills
Relationship BuildingLeadershipProblem SolvingCommunicationStakeholder Management
Tools & Technologies
CRM PlatformsAWSAzureGoogle CloudData Platforms
Industry Keywords
C-Level EngagementEnterprise Technology AccountsChurn PreventionAccount Health ManagementFortune 1000 Accounts
Tech Stack
Tools & technologiesAWSAzureCloudCyber Security
About the role
Key responsibilities & impact- Own a portfolio of strategic accounts and corresponding revenue targets
- Develop and execute annual account growth plans
- Identify and develop cross-sell and upsell opportunities across AI Solutions, Software Engineering, Cloud Services, Data & Analytics, Cybersecurity, Product Development, and Managed Services
- Build and maintain relationships with C-level executives, business leaders, and senior technology stakeholders
- Lead Quarterly Business Reviews, Executive Business Reviews, strategic planning sessions, and technology roadmap discussions
- Own expansion pipeline generation, forecasting, growth plans, and revenue targets
- Coordinate commercial negotiations, renewals, and contract expansions
- Partner with Delivery, Customer Success, Recruiting, and Executive Leadership teams
- Monitor account health, customer sentiment, and business risks
- Lead account strategy development, organizational mapping, stakeholder analysis, competitive assessment, growth opportunities, and risk mitigation
- Resolve client escalations and coordinate cross-functional action plans
- Maintain CRM data, opportunity tracking, account plans, forecasts, and revenue reporting
- Identify new business opportunities using emerging technology and digital transformation trends
- Report account performance, growth opportunities, risks, and revenue forecasts to Executive Leadership
Requirements
What you’ll need- Bachelor’s Degree in Business Administration, Technology, Engineering, or a related field is desired, or equivalent professional experience
- 8+ years of experience in Account Management, Client Services, Enterprise Sales, or Strategic Customer Success
- 5+ years of experience managing enterprise technology accounts, preferably within Software Development, Consulting, or Technology Services
- Proven track record of growing multi-million-dollar client relationships through upselling, cross-selling, renewals, and expansion
- Strong understanding of Software Development, Agile Delivery, Cloud Technologies, AI, and Digital Transformation
- Proven ability to build and execute strategic account plans
- Experience establishing and managing relationships with C-level and senior technology executives
- Strong commercial, negotiation, forecasting, and pipeline management skills
- Experience using CRM platforms
- Strong understanding of customer success principles, account health management, and churn prevention
- Advanced/Fluent English and Spanish proficiency (C1+ / Fluent in both)
- Experience working within a nearshore software development company is nice to have
- Experience managing Fortune 1000 accounts is nice to have
- Knowledge of AWS, Azure, Google Cloud, Data Platforms, and Generative AI is nice to have
- Familiarity with MEDDICC, Challenger, or Value Selling is nice to have
Benefits
Comp & perks- Employees can work remotely
- Opportunity to learn fast and take ownership
- Collaboration with strong teams
- Investment in modern ways of working
- Participation in AI-native transformation at scale