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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management, including the development and execution of growth plans, relationship building with C-level executives, and effective negotiation skills. Proficient in leveraging technology solutions such as AI, Cloud Services, and Software Development to drive business growth and customer success.
Highest-signal resume keywords
Account ManagementStrategic PlanningNegotiation SkillsCRM ProficiencyCustomer Success Principles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Growth PlanningRevenue ForecastingCross-SellingUpsellingChurn PreventionStakeholder AnalysisCompetitive AssessmentPipeline ManagementSoftware DevelopmentDigital Transformation
Soft Skills
Communication SkillsPresentation SkillsRelationship BuildingProblem SolvingClient Escalation Resolution
Tools & Technologies
CRM PlatformsAWSAzureGoogle CloudData Platforms
Industry Keywords
Enterprise SalesClient ServicesTechnology ServicesC-Level EngagementFortune 1000 Accounts
Tech Stack
Tools & technologiesAWSAzureCloudCyber Security
About the role
Key responsibilities & impact- Own a portfolio of strategic accounts and corresponding revenue targets
- Develop and execute annual account growth plans
- Identify and develop cross-sell and upsell opportunities across AI Solutions, Software Engineering, Cloud Services, Data & Analytics, Cybersecurity, Product Development, and Managed Services
- Build and maintain trusted relationships with C-level executives, business leaders, and senior technology stakeholders
- Lead Quarterly Business Reviews, Executive Business Reviews, strategic planning sessions, and technology roadmap discussions
- Own expansion pipeline generation, forecasting, growth plans, and quarterly and annual revenue targets
- Coordinate commercial negotiations, renewals, and contract expansions
- Partner with Delivery, Customer Success, Recruiting, and Executive Leadership teams
- Monitor account health, customer sentiment, and business risks to reduce churn
- Lead account strategy development, including organizational mapping, stakeholder analysis, competitive assessment, growth opportunities, risk mitigation, and executive engagement
- Resolve client escalations and coordinate cross-functional action plans
- Maintain accurate CRM data, opportunity tracking, account plans, forecasts, and revenue reporting
- Leverage emerging technologies and digital transformation trends to identify new business opportunities
- Report account performance, growth opportunities, risks, and revenue forecasts to Executive Leadership
- Help Applaudo, an AI-native technology services organization, deliver scalable solutions that transform how companies operate, make decisions, and grow
Requirements
What you’ll need- Bachelor’s Degree in Business Administration, Technology, Engineering, or a related field is desired, or equivalent professional experience
- 8+ years of experience in Account Management, Client Services, Enterprise Sales, or Strategic Customer Success
- 5+ years of experience managing enterprise technology accounts, preferably within Software Development, Consulting, or Technology Services
- Proven track record of growing multi-million-dollar client relationships through upselling, cross-selling, renewals, and expansion
- Strong understanding of Software Development, Agile Delivery, Cloud Technologies, AI, and Digital Transformation
- Proven ability to build and execute strategic account plans
- Experience managing relationships with C-level and senior technology executives
- Strong commercial, negotiation, forecasting, and pipeline management skills
- Experience using CRM platforms
- Strong understanding of customer success principles, account health management, and churn prevention
- Exceptional communication, presentation, negotiation, and relationship-building skills
- Advanced/Fluent English and Spanish proficiency (C1+ / Fluent in both)
- Experience working within a nearshore software development company is nice to have
- Experience managing Fortune 1000 accounts is nice to have
- Knowledge of AWS, Azure, Google Cloud, Data Platforms, and Generative AI is nice to have
- Familiarity with MEDDICC, Challenger, or Value Selling is nice to have
Benefits
Comp & perks- Employees can work remotely
- Opportunity to work with AI-powered solutions and modern technologies
- Collaborative, high-performance culture
- Opportunities to learn fast and take ownership
- Work alongside cross-functional teams across design, development, cloud, data, and artificial intelligence