Interactive Teller Representative I

Apple Federal Credit Union

. Perform member service activities in person, through video, by mail, and/or by telephone .

Posted 10/7/2026full-timeFairfax • Virginia • United StatesJunior💰 $20 - $24 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in member service activities, including cash handling, account management, and cross-selling credit union products. Possesses strong communication skills and the ability to operate ITM and remote ATM technology effectively.

Highest-signal resume keywords

Cash Handling ExperienceSymitar ProficiencySynapsys CRM ProficiencyExcellent Interpersonal SkillsAbility to Multi-task

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingAccount ManagementCross-sellingMath AbilityAttention to Detail

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationMember/Customer Service Skills

Tools & Technologies

ITM TechnologyRemote ATM TechnologyPC ProficiencyStandard Office Equipment

Industry Keywords

Bank Secrecy Act RegulationsFinancial Institution ExperienceInteractive TellerLoan ApplicationsDeposit Accounts

About the role

Key responsibilities & impact

Perform member service activities in person, through video, by mail, and/or by telephone
Answer member questions about credit union services
Process deposits, withdrawals, account transfers, loan payments, checks, and cash accurately
Balance checks and cash to daily cash received vouchers
Maintain working knowledge of ITM and remote ATM machines
Assist members remotely with interactive teller and remote ATM technology
Provide basic account information on loans, share products, and existing accounts
Contact members regarding deposit accounts, loan applications, and other products as directed
Record member activity and comments in Synapsys CRM
Refer members to appropriate branch staff
Follow Apple FCU products, services, policies, procedures, and Bank Secrecy Act regulations
Complete Interactive Teller and branch training requirements
Identify cross-selling opportunities and offer Potential Sales Opportunities through Synapsys
Perform other member services and clerical duties assigned by the ITM Branch Manager

Requirements

What you’ll need

Minimum 12 months financial institution or cash handling experience
High school diploma or equivalent (GED)
Excellent interpersonal and member/customer service skills
Ability to multi-task
Excellent oral and written communication skills
Ability to perform the role of an ITM and Teller
Ability to learn and cross-sell credit union products and services
Excellent math ability and attention to detail
Ability to work in a remote teller environment and present oneself professionally through video
Proficient in Symitar for posting teller transactions and inquiries on deposit and loan accounts
Proficient in Synapsys CRM, including acting on PSOs, creating and inputting events, and retrieving and reading My Sales reports
PC proficiency
Ability to lift 25 lbs.
Ability to use standard office equipment
Successful completion of credit and background checks

Benefits

Comp & perks

Medical, dental and vision coverage
401(k) with employer match
Paid time off
11 paid federal holidays
Paid volunteer time
Tuition reimbursement
Ongoing training opportunities
Annual TEAM Bonus plan
Professional development opportunities
Mentorship opportunities
Supportive, collaborative workplace culture