Customer Engineer

. Serve as the direct liaison with customers .

Posted 9/25/2026full-timeDresden • GermanyJunior💰 €52,000 - €71,500 per yearWebsite

Key responsibilities & impact

Serve as the direct liaison with customers
Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment
Use digital analytics for troubleshooting
Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers
Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
Coordinate and communicate directly with customers to ensure smooth operations and exceptional service
Fulfill additional duties as assigned
Perform extensive walking, standing, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., and working with electricity
Work in clean rooms using appropriate personal protective equipment

What you’ll need

Completion of an Associate degree, military technical training, field service experience, or trade certification
1–2 years of work experience in customer/field service support, or a related technical field
Ability to read and interpret electrical and mechanical schematics
Experience diagnosing and resolving basic technical challenges
Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and appropriate usage, including digital multimeters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Valid driver’s license
Ability to obtain a passport, if travel is required
Ability to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Ability to perform the physical requirements of the position and work in a clean-room environment using required personal protective equipment
Preferred: 2–4 years of work experience in customer/field service support, or a related technical field
Knowledge in Plasma Etch would be beneficial

Comp & perks