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Customer Engineer – DDP, ETCH, IMP, CMP, EPI, MDP
Applied Materials. Serve as the direct liaison with customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and maintaining complex systems in the semiconductor industry, with strong mechanical aptitude and effective communication skills. Capable of training and mentoring junior engineers while ensuring adherence to safety and environmental guidelines.
Highest-signal resume keywords
Field Service ExperienceAdvanced Mechanical AptitudeTroubleshooting TechniquesEffective Communication SkillsSemiconductor Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Preventative MaintenanceCorrective MaintenanceDigital AnalyticsBasic Diagnostic TechniquesElectrical SystemsVacuum SystemsMechanical SystemsHydraulic SystemsPneumaticsThermodynamics
Soft Skills
CollaborationTrainingMentoringCommunication
Tools & Technologies
Digital MultimetersMicrosoft ExcelMicrosoft WordMicrosoft PowerPointHand ToolsPower Tools
Certifications & Qualifications
Trade CertificationValid Driver's License
Industry Keywords
Semiconductor IndustryEquipment SupportClean-Room ProtocolsSafety GuidelinesEnvironmental Guidelines
About the role
Key responsibilities & impact- Serve as the direct liaison with customers
- Install, maintain, and upgrade customer equipment
- Apply digital analytics and basic diagnostic techniques to troubleshoot and address technical issues, with assistance from Senior Field Service Engineers
- Collaborate with Senior Field Service Engineers and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges
- Train and mentor junior Field Service Engineers
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
- Coordinate and communicate directly with customers
- Fulfill additional assigned duties
Requirements
What you’ll need- Completion of an Associate degree, military technical training, field service experience, or trade certification
- 4-7 years of work experience in the semiconductor industry or other equipment support industry
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
- Strong knowledge of hand tools and appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Valid driver's license
- Ability to obtain a passport, if travel is required
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
- Ability to perform extensive walking, prolonged standing, work in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., distinguishing colors, working with electricity, tolerating challenging noise environments, and using hand and power tools
- Ability to use required clean-room personal protective equipment
Benefits
Comp & perks- Supportive work culture encouraging learning, development, and career growth
- Programs and support promoting employee health and wellbeing
- Personal and professional growth support
- Relocation eligible
- Travel opportunity (20% of the time)