Customer Engineer – ESMC Long-Term Assignment

Applied Materials

. Serve as the direct liaison with customers .

Posted 9/23/2026full-timeHsinchu • TaiwanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in semiconductor equipment installation, maintenance, and troubleshooting, with a strong focus on customer communication and compliance with safety protocols. Proficient in using digital analytics and diagnostic techniques to ensure operational efficiency and support junior engineers.

Highest-signal resume keywords

Semiconductor Equipment MaintenanceTSMC F24 InstallationElectrical And Mechanical SchematicsMicrosoft Office ProficiencyCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPreventive MaintenanceCorrective MaintenanceDigital AnalyticsBasic Mechanical AptitudePneumaticsHydraulicsElectronicsVacuum SystemsThermodynamics

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCoaching And Support

Tools & Technologies

Digital MultimetersHand Tools

Certifications & Qualifications

TOEIC Score Of 550+

Industry Keywords

Cleanroom EnvironmentsSafety ProtocolsPIP Compliance6S MethodologyFDC Mismatches

About the role

Key responsibilities & impact

Serve as the direct liaison with customers
Install, maintain, and upgrade semiconductor equipment
Use digital analytics and basic diagnostic techniques to troubleshoot technical issues
Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
Coordinate and communicate directly with customers to ensure smooth operations and service
Ensure compliance with safety, PIP, and environmental protocols
Independently perform TSMC F24 installation, maintenance, and upgrades
Troubleshoot hardware issues, order and replace parts, and resolve FDC mismatches
Test and diagnose equipment following documented procedures and task plans
Participate in daily passdown meetings and follow task priorities
Answer lead, FSO, and customer calls and participate in customer and internal meetings
Maintain clean and organized workspaces according to TSMC 6S
Open and manage service cases and escalations based on CE KPIs
Support parts management, including ordering, tracking, and coordination with technicians
Collaborate with Germany CE teams and local PSE teams
Coach and support junior engineers and international colleagues
Participate in FSO on-call rotations and support deinstallation activities
Represent Applied Materials professionally with a customer-first mindset

Requirements

What you’ll need

Bachelor’s or Master’s degree in Engineering (hardware-related preferred)
Ability to read electrical and mechanical schematics
Strong written and verbal communication skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Basic mechanical aptitude in pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and digital multimeters
TOEIC score of 550+
2 yr+ TSMC fab experience is preferred
Flexible work schedule, including weekends and shift work
Ability to lift 10–20 kg and work in cleanroom environments with full protective gear
Physical capability to sit, kneel, crouch, twist, stretch, and stand for extended periods
Ability to participate in on-call/on-duty rotations and deinstall activities

Benefits

Comp & perks

Supportive work culture encouraging learning, development, and career growth
Health and wellbeing programs and support
Personal and professional growth support
Travel opportunity (50% of the time)