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About the role
Key responsibilities & impact- Serve as the direct liaison with customers
- Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment
- Use digital analytics for troubleshooting
- Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
- Coordinate and communicate directly with customers to ensure smooth operations and exceptional service
- Fulfill additional assigned duties
Requirements
What you’ll need- Completion of an Associate degree, military technical training, field service experience, or trade certification
- Basic mechanical aptitude
- Willingness to learn and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Valid driver’s license
- Ability to obtain a passport, if travel is required
- Ability to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
- Preferred: 1–2 years of work experience in customer/field service support or a related technical field
- Preferred: Associate degree in electronics or engineering technologies
- Preferred: Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Preferred: Familiarity with hand tools and digital multimeters
- Ability to meet physical requirements, including extensive walking, prolonged standing, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., distinguishing colors, working with electricity, tolerating difficult noise environments, and using hand and power tools
- Ability to use required clean-room personal protective equipment
Benefits
Comp & perks- Supportive work culture encouraging learning, development, and career growth
- Employee health and wellbeing programs and support
- Relocation eligible
- Training provided
- Regular full-time employment