Customer Engineer – Manager

Applied Materials

. Forecast financial, manpower, and operational requirements for key businesses, including start-up, warranty, service agreements, and paid service .

Posted 11/10/2026full-timeKulim • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial forecasting, operational management, and customer satisfaction while effectively leading and developing teams. Proficient in managing service agreements, ensuring compliance with safety practices, and promoting quality improvement processes.

Highest-signal resume keywords

Financial ForecastingOperational ManagementTeam LeadershipCustomer SatisfactionQuality Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ForecastingOperational Requirements ManagementService Agreement Business DevelopmentInventory ManagementRMA ProceduresCost ManagementTechnical Problem ResolutionSafety Practices ComplianceEmployee Training and DevelopmentUptime Achievement

Soft Skills

Influencing OthersCommunicationGoal SettingAchievement TrackingProblem Solving

Industry Keywords

Applied Materials Standards of Business ConductCustomer Engineer DevelopmentHealth and Safety PracticesOperational ComplianceService Performance Metrics

About the role

Key responsibilities & impact

Forecast financial, manpower, and operational requirements for key businesses, including start-up, warranty, service agreements, and paid service
Identify and pursue service agreement business with marketing and sales
Manage start-ups regarding time and cost requirements
Manage local inventories and RMA procedures
Maintain DSO according to goal
Manage system start-up and warranty costs under reserve
Ensure customer satisfaction with company service and system performance
Interview, hire, and train customer engineers to support regional business
Ensure employee satisfaction through business-progress communication, goal setting, achievement tracking, and training and career development plans
Ensure appropriate safety practices among customer engineers
Develop customer engineer skills and managerial or specialist talent
Escalate system downs according to procedure to ensure earliest possible return to service
Report in a timely and accurate manner
Achieve guaranteed uptime and other parameters sold to customers
Promote quality improvement processes to reduce cycle time, improve technical performance, and empower the workforce
Follow departmental procedures to safeguard health, safety, and welfare

Requirements

What you’ll need

Comprehensive understanding of concepts and principles within own job family and knowledge of related job families
In-depth understanding of how own discipline integrates within the segment/function
Experience managing multiple related teams, setting organizational priorities, and allocating resources
Ability to identify and resolve complex technical, operational, and organizational problems
Ability to influence others internally and externally, including senior management
Understanding of Applied Materials global Standards of Business Conduct
Compliance with Applied Materials' standards of business conduct and highest ethical conduct
Willingness to travel 50% of the time

Benefits

Comp & perks

Supportive work culture that encourages employees to learn, develop, and grow their careers
Programs and support for employee health and wellbeing
Personal and professional growth support
Equal Opportunity Employer