Customer Operations

Applied Materials

. Manage escalations and handle difficult customer situations professionally .

Posted 10/23/2026full-timeTokyo • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, order management, and complex billing processes while ensuring compliance with SOX/ISO standards. Proficient in process documentation, system testing, and cross-functional collaboration to drive operational efficiency.

Highest-signal resume keywords

Customer Escalation ManagementOrder ManagementComplex Billing and EntitlementSOX/ISO Audit SupportProcess Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementComplex BillingInventory ReconciliationSystem TestingProcess DocumentationTroubleshootingAudit ReadinessCustomer Master SetupB2B Issues ResolutionASN Issues Resolution

Soft Skills

Problem SolvingInformal GuidanceCommunicationProactive Issue ResolutionRelationship Building

Industry Keywords

SOX ComplianceISO StandardsBCP DocumentationRevenue GoalsCross-SellingUpsellingKPI SupportProcess ImprovementsEscalation HandlingMulti-Site Management

About the role

Key responsibilities & impact

Manage escalations and handle difficult customer situations professionally
Strengthen customer relationships by anticipating needs and resolving issues proactively
Support order management and delivery coordination
Conduct proactive order reviews and provide updates on high-value orders and shipments
Collaborate cross-functionally to expedite parts and lead expedition efforts
Support quarterly revenue goals, including cross-selling and upselling initiatives
Contribute to billing and audit readiness
Handle complex multi-site billing and entitlement
Support SOX/ISO audits
Oversee onsite inventory reconciliation across locations and drive process improvements
Document processes, update BCP, and generate reports for decision-making
Support RIT/UAT system testing and troubleshoot routine B2B and ASN issues
Assist with MDG customer master setup
Apply compliance standards consistently and support departmental KPIs and business objectives

Requirements

What you’ll need

Expanded conceptual knowledge in own discipline and broadening capabilities
Understanding of key business drivers
Technical experience and judgment for problem solving
Ability to explain complex information in straightforward situations
Ability to provide informal guidance to new team members
Ability to manage customer escalations, complex billing and entitlement, order management, audits, inventory reconciliation, process documentation, system testing, and routine troubleshooting
No supervisory responsibilities
No travel required
Not relocation eligible

Benefits

Comp & perks

Supportive work culture encouraging learning, development, and career growth
Employee health and wellbeing programs and support
Personal and professional growth support
Equal opportunity employment