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DDP [CVD] Technical Support Engineer – E3
Applied Materials. Provide remote and on-site technical support to FSO personnel for complex equipment malfunctions, on-wafer issues, and performance enhancement programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for DDP [CVD] products, including troubleshooting, root cause analysis, and performance enhancement. Capable of developing technical documentation and guides while effectively collaborating with field engineers and customers.
Highest-signal resume keywords
DDP [CVD] Products ExperienceRoot Cause AnalysisTechnical Documentation DevelopmentCoaching and MentoringMicrosoft Apps Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshooting TechniquesRoot Cause AnalysisPerformance EnhancementAction Plan DevelopmentTechnical FeedbackEscalation ManagementNPI DevelopmentAdvanced Troubleshooting ToolsFleet Performance Improvement
Soft Skills
Organizational SkillsTime ManagementInterpersonal SkillsCommunication SkillsStress Management
Tools & Technologies
Microsoft AppsSAPVSPIARK
Industry Keywords
Technical SupportField Service OperationsEquipment MalfunctionsCustomer EscalationsTechnical Lessons Learned
About the role
Key responsibilities & impact- Provide remote and on-site technical support to FSO personnel for complex equipment malfunctions, on-wafer issues, and performance enhancement programs
- Support technical escalations at customer sites for DDP [CVD] products
- Establish success criteria, develop action plans, analyze findings, perform root cause analysis, and support repair activities through escalation closure
- Provide technical feedback to improve fleet performance, improvement programs, and upgrades
- Guide and coach field engineers in troubleshooting techniques, work ethics, and cultural norms
- Develop troubleshooting guides and technical documentation
- Support multiple technical escalations with focus on time to resolution and quality
- Attend customer field issue meetings and collaborate with BU engineers
- Recommend best practices to improve products, processes, or services
- Publish technical lessons learned, troubleshooting guides, and technical papers
- Provide on-site coaching to FSO
- Support NPI development early in the product life cycle and at key customer sites
- Create or collaborate on innovative advanced troubleshooting tools
Requirements
What you’ll need- Bachelor’s degree or equivalent in technical field
- 7+ years of experience with Applied Materials DDP products or similar
- Must have DDP [CVD] products experience
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Excellent interpersonal and communication skills
- Ability to handle stressful situations and effectively manage difficult problems
- Familiarity with Microsoft Apps, SAP, VSPI, and ARK
- Willingness to travel generally 25% of the time, potentially up to 50%
Benefits
Comp & perks- Supportive work culture encouraging learning, development, and career growth
- Health and wellbeing programs and support
- Comprehensive benefits package
- Potential bonus compensation
- Potential stock award program
- Relocation not eligible