Global Software Support Engineer

Applied Materials

. Analyze, troubleshoot, and collaborate across teams to resolve software application and system issues related to Applied Materials equipment .

Posted 10/6/2026full-timeHsinchu • TaiwanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in software application troubleshooting and support, with the ability to analyze and resolve High Value Problems (HVPs) while effectively communicating with diverse stakeholders. Capable of creating and validating Software Change Notifications (SCNs) and Key Feature Procedures (KFPs), while providing mentorship and guidance to junior engineers.

Highest-signal resume keywords

Software Application TroubleshootingHigh Value Problem InvestigationSoftware Change Notifications (SCNs)Key Feature Procedures (KFPs)Technical Guidance and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software SupportSystem TroubleshootingRoot Cause AnalysisSoftware SpecificationSoftware TestingDocumentation ReviewCustomer-Focused DocumentationSoftware DevelopmentOperational Efficiency ImprovementProduct Performance Enhancement

Soft Skills

Clear CommunicationCollaborationKnowledge SharingMentoringCustomer Engagement

Tools & Technologies

Software Ticketing System

Industry Keywords

Applied Materials EquipmentCustomer Software IssuesTechnical SupportProduct DeploymentOnboarding Support

About the role

Key responsibilities & impact

Analyze, troubleshoot, and collaborate across teams to resolve software application and system issues related to Applied Materials equipment
Investigate High Value Problems (HVPs), systemic defects, and software failures to identify root causes and drive resolution
Provide customer-facing software support through the Software Ticketing System
Deliver regular status updates and reports to stakeholders regarding critical customer software issues
Create, test, validate, and release Software Change Notifications (SCNs) and Key Feature Procedures (KFPs)
Develop and maintain customer-focused documentation for externally released software features and functionality
Participate in software specification, design, testing, and documentation reviews
Support onboarding and development of junior engineers through technical guidance, knowledge sharing, and product operation training
Contribute to projects demonstrating, evaluating, and developing software capabilities and applications that improve product performance, operational efficiency, and customer experience
Travel domestically and internationally to support customer escalations, training programs, product deployments, and other business needs

Requirements

What you’ll need

Solid understanding of software support and engineering concepts
Technical expertise in software application and system troubleshooting
Ability to investigate High Value Problems (HVPs), systemic defects, and software failures
Ability to identify root causes and drive resolution
Experience or ability to create, test, validate, and release Software Change Notifications (SCNs) and Key Feature Procedures (KFPs)
Ability to participate in software specification, design, testing, and documentation reviews
Ability to communicate complex technical information clearly to diverse audiences
Ability to collaborate across functional teams and stakeholders
Ability to provide technical guidance, knowledge sharing, onboarding support, and mentoring
Willingness to travel domestically and internationally up to 25% of the time
New College Grad employment classification

Benefits

Comp & perks

Supportive work culture encouraging learning, development, and career growth
Health and wellbeing programs and support
Personal and professional growth support
Domestic and international travel opportunities
Relocation not eligible