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Manager, Customer Engineer – PDC
Applied Materials. Develop and maintain customer relationships with all relevant individuals in the district at all levels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing customer relationships and directing customer engineers while ensuring compliance with Applied Materials' Standards of Business Conduct. Capable of analyzing data, providing direction, and executing effective account planning and financial forecasting.
Highest-signal resume keywords
Customer Relationship ManagementLeadership and CoachingFinancial ForecastingTechnical Support CoordinationCompliance with Business Conduct Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial ForecastingAccount PlanningPerformance Appraisal ManagementRMA Procedures ManagementSystem Installation Planning
Soft Skills
Analytical ThinkingJudgment and Decision-MakingPresentation SkillsCooperation and Teamwork
Industry Keywords
Applied Materials Standards of Business ConductCSD Award ProgramCustomer Engineer Hours TrackingEscalation ProceduresBusiness Reporting
About the role
Key responsibilities & impact- Develop and maintain customer relationships with all relevant individuals in the district at all levels
- Perform regular customer visits
- Manage, coach, and direct all customer engineers in the district
- Handle salary planning, career planning, corrective actions, objectives, and performance appraisals
- Provide formal updates to employees on business, new hires, and new products
- Initiate business reports
- Serve as the prime interface with Product Divisions for technical support, training, spares, and reliability
- Monitor the CSD Award Program and mentor program
- Execute escalation procedures
- Lead account planning with the District Sales Engineer
- Provide system sales support plans to CSD Management, Sales, and Field Engineering
- Prepare financial forecasts and manage district cost efficiency
- Plan, report, and execute system installations, including pre-facility and start-up meetings and process support identification
- Manage RMA procedures and measure engineer effectiveness
- Manage the accuracy, understanding, and updating of Customer Engineer hours tracking
- Conduct personal cross-checks and signatures and take corrective actions with customer engineers
Requirements
What you’ll need- Understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times
- Highest level of ethical conduct reflecting Applied Materials' core values
- Ability to analyze situations or data requiring review of relevant factors
- Ability to recommend changes to unit or sub-unit policies
- Ability to provide direction to employees according to established policies and management guidance
- Ability to exercise judgment within defined procedures and policies
- Ability to gain cooperation of others and conduct presentations of technical information concerning specific projects or schedules
Benefits
Comp & perks- Supportive work culture encouraging learning, development, and career growth
- Employee health and wellbeing programs and support
- Personal and professional growth support
- Relocation not eligible