Manager, ETCH Customer Engineer

Applied Materials

. Forecast financial, manpower, and operational requirements for key businesses, including start-up, warranty, service agreements, and paid service .

Posted 9/29/2026full-timePyeongtaek • South KoreaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing financial, manpower, and operational requirements within the semiconductor equipment/service industry, while ensuring customer satisfaction and compliance with ethical standards. Capable of developing talent and managing teams to achieve business objectives and improve service performance.

Highest-signal resume keywords

Financial ForecastingService Agreement ManagementTeam LeadershipCustomer SatisfactionOperational Problem Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ManagementOperational Requirements ForecastingInventory ManagementRMA ProceduresTechnical Performance ImprovementService Agreement Business DevelopmentSystem Start-Up ManagementCost ManagementTraining and DevelopmentEscalation Procedures

Soft Skills

CommunicationInfluencingPersuasionTeam ManagementEthical Conduct

Industry Keywords

Semiconductor EquipmentService IndustryBusiness ObjectivesGlobal Standards of Business ConductCustomer Engineer Development

About the role

Key responsibilities & impact

Forecast financial, manpower, and operational requirements for key businesses, including start-up, warranty, service agreements, and paid service
Identify and pursue service agreement business with marketing and sales
Manage start-ups according to time and cost requirements
Manage local inventories and RMA procedures
Maintain DSO according to goals
Manage system start-up and warranty costs under reserve
Ensure customer satisfaction with company service and system performance
Interview, hire, and train customer engineers to support regional business
Communicate business progress and related actions
Set goals and control achievements
Establish training and career development plans
Ensure appropriate safety practices among customer engineers
Develop customer engineer skills and managerial or specialist talent
Escalate system downs according to valid escalation procedures for earliest return to service
Report in a timely and accurate manner
Achieve guaranteed uptime and other parameters sold to customers
Promote quality improvement processes to reduce cycle time, improve technical performance, and empower the workforce

Requirements

What you’ll need

In-depth understanding of concepts, theories, and principles in own job family
Basic knowledge of related job families
Understanding of the semiconductor equipment/service industry and how the area contributes to business objectives
Ability to manage a generally homogeneous team and adapt plans and priorities to service or operational challenges
Ability to identify and resolve technical, operational, and organizational problems
Ability to guide, influence, and persuade others internally or externally
Understanding of Applied Materials global Standards of Business Conduct and compliance with them
Highest level of ethical conduct
Willingness to travel 20% of the time

Benefits

Comp & perks

Supportive work culture encouraging learning, development, and career growth
Employee health and wellbeing programs and support
Personal and professional growth support
Equal opportunity employment