Manager III, Field Service Engineer

Applied Materials

. Develop and maintain customer relationships with relevant individuals at all levels in the assigned district .

Posted 9/22/2026full-timeAlbany • New York • United StatesMid-LevelSenior💰 $88,000 - $121,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer relationship management and technical problem-solving skills within the semiconductor/electronics industry. Capable of leading teams, managing performance, and ensuring compliance with global standards while achieving operational goals.

Highest-signal resume keywords

Customer Relationship ManagementTeam Leadership and SupervisionTechnical Problem SolvingOperational ForecastingCompliance with Business Conduct Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Understanding of Semiconductor IndustryPerformance AppraisalsCycle-Time ReductionService Agreement ManagementInventory ManagementRMA ProceduresTechnical ImprovementEmployee Development PlanningData AnalysisGoal Setting

Soft Skills

CommunicationCoachingInfluencing StakeholdersJudgmentCustomer Satisfaction Focus

Industry Keywords

Electronics IndustryCustomer SatisfactionSafety PracticesWorkforce EmpowermentOperational Requirements

About the role

Key responsibilities & impact

Develop and maintain customer relationships with relevant individuals at all levels in the assigned district
Perform regular customer visits
Ensure customer satisfaction with company service and system performance
Escalate system downs according to procedure and report accurately and promptly
Achieve guaranteed uptime and other customer parameters
Promote quality improvement, cycle-time reduction, continuous technical improvement, and workforce empowerment
Interview, hire, and train customer engineers and technicians as needed
Manage, coach, and directly supervise professional and skilled support employees
Conduct salary planning, career planning, corrective actions, objective setting, and performance appraisals
Ensure employee satisfaction through communication, goal setting, achievement tracking, and development planning
Forecast financial, manpower, and operational requirements for key businesses
Identify and pursue service agreement business with marketing and sales
Manage start-ups according to time and cost requirements
Manage local inventories and RMA procedures
Ensure appropriate safety practices among customer engineers

Requirements

What you’ll need

In-depth understanding of concepts, theories, and principles in own job family
Basic knowledge of related job families
Ability to analyze situations or data and review relevant factors
Understanding of the semiconductor/electronics industry and business objectives
Ability to identify and resolve technical, operational, and organizational problems
Judgment within defined procedures and policies
Ability to guide, influence, and persuade internal or external stakeholders
Understanding of Applied Materials global Standards of Business Conduct and compliance with them
Willingness and ability to travel regionally to customer sites
Travel requirement of 25% of the time

Benefits

Comp & perks

Supportive work culture encouraging learning, development, and career growth
Comprehensive benefits package
Bonus eligibility, as applicable
Stock award program, as applicable
Relocation eligibility
Regional travel to customer sites
Employee health and wellbeing programs and support
Training and career development plans