Non-Technical Project/Program Manager IV – Escalation Management

Applied Materials

. Develop proactive communication packages for customers outlining identified risks and potential impacts .

Posted 10/12/2026full-timeUnited StatesMid-LevelSenior💰 $108,000 - $148,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving capabilities, with proficiency in data analysis and communication to effectively manage supply risks and enhance operational efficiency. Experienced in customer order fulfillment processes and tools, particularly within the semiconductor equipment industry.

Highest-signal resume keywords

Data AnalysisCustomer Order FulfillmentSAP ProficiencySupply Risk ManagementStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MiningRisk AnalysisProcess ImprovementAnalytical ThinkingMicrosoft ExcelMicrosoft PowerPointSupply/Demand UnderstandingProject ManagementCompliance ManagementOperational Efficiency

Soft Skills

Organizational SkillsTime ManagementInfluencing SkillsTact and DiplomacyRelationship Building

Industry Keywords

Semiconductor EquipmentCustomer ExpectationsCross-Functional CollaborationGlobal ExperienceMatrix Organization

About the role

Key responsibilities & impact

Develop proactive communication packages for customers outlining identified risks and potential impacts
Analyze, understand, contain, resolve, and proactively communicate supply risks
Mine, process, and analyze supply, escalation, and customer data
Translate complex data into detailed analyses and concise executive summaries
Analyze spare-part supply risks and prioritize risks for early action
Partner with purchasing and commodity organizations on part-family and supplier-risk communications
Ensure accountability and follow-through across stakeholders
Institutionalize consistent regional fulfillment processes, tools, and governance
Manage cross-functional Operations projects
Ensure compliance with internal processes and timelines
Prepare and present status reports and stakeholder updates
Support continuous improvement and operational efficiency initiatives

Requirements

What you’ll need

Intermediate knowledge of customer order fulfillment, systems, and tools such as SAP
Ability to collect and analyze data to solve problems, improve processes, and make decisions
Understanding of supply/demand signals
Basic knowledge of Applied Materials products
Knowledge of the semiconductor equipment industry and customer expectations
Proficiency in Microsoft Office, especially Excel and PowerPoint
Strong analytical, organizational, and time management skills
Global experience working with different backgrounds and cultures
Ability to influence stakeholders
Ability to drive long-term solutions that scale the business
Ability to solve complex problems and exercise judgment based on multiple information sources
Analytical and critical thinking skills to identify and resolve fulfillment issues
Clear and professional written and spoken English
Tact and diplomacy when handling sensitive issues
Ability to work in a matrixed organization and deliver complex communications at various levels
Ability to build and maintain positive relationships with internal and external customers and partners
Willingness to travel 10% of the time

Benefits

Comp & perks

Comprehensive benefits package
Bonus program eligibility, as applicable
Stock award program eligibility, as applicable
Supportive work culture encouraging learning, development, and career growth
Relocation not eligible