Non-Technical Project/Program Manager IV – Escalation Management

Applied Materials

. Interface with regional Field Service Teams .

Posted 10/16/2026full-timeUnited StatesMid-LevelSenior💰 $108,000 - $148,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and the ability to translate complex data into actionable insights while ensuring compliance with internal processes. Proficient in customer order fulfillment and experienced in managing cross-functional projects within the semiconductor equipment industry.

Highest-signal resume keywords

Customer Order FulfillmentData AnalysisSAP ProficiencyStakeholder InfluenceSemiconductor Equipment Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MiningRisk AnalysisProcess ImprovementAnalytical ThinkingProblem Solving

Soft Skills

Organizational SkillsTime ManagementCommunication SkillsRelationship BuildingCultural Awareness

Tools & Technologies

Microsoft ExcelMicrosoft PowerPoint

Industry Keywords

Supply Chain ManagementGlobal OperationsContinuous ImprovementCross-Functional CollaborationFulfillment Processes

About the role

Key responsibilities & impact

Interface with regional Field Service Teams
Drive part escalation containment and proactively communicate global supply risks at part, commodity, and vendor levels
Develop proactive customer communication packages outlining identified risks and potential impacts
Mine, process, and analyze supply, escalation, and customer data
Translate complex data into detailed analyses and concise executive summaries
Analyze spare part supply risks and prioritize early action based on likelihood and customer impact
Partner with purchasing and commodity organizations on part family and supplier risk communications
Ensure accountability and follow-through across stakeholders
Help institutionalize consistent regional fulfillment processes, tools, and governance
Manage cross-functional projects within Operations
Ensure compliance with internal processes and timelines
Prepare and present stakeholder status reports and updates
Support continuous improvement initiatives and operational efficiency

Requirements

What you’ll need

Intermediate knowledge of customer order fulfillment, systems, and tools, such as SAP
Ability to collect and analyze data to solve problems, improve processes, and make decisions
Understanding of supply/demand signals
Basic knowledge of Applied Materials products
Knowledge of semiconductor equipment industry and customer expectations
Proficiency in Microsoft Office applications, especially Excel and PowerPoint
Strong analytical, organizational, and time management skills
Global experience working with different backgrounds and cultures
Ability to influence stakeholders
Ability to drive long-term solutions to scale the business
Ability to solve complex problems and exercise judgment based on multiple information sources
Analytical and critical thinking skills to identify and resolve fulfillment issues
Clear and professional written and spoken English
Ability to work in a matrixed organization and deliver complex communications at various levels within the AGS organization
Ability to build and maintain positive relationships with internal and external customers and partners
Willingness to travel 10% of the time

Benefits

Comp & perks

Supportive work culture encouraging learning, development, and career growth
Health and wellbeing programs and support
Comprehensive benefits package
Potential participation in a bonus program
Potential stock award program
Equal opportunity employment
Accessibility assistance during the application process