Site Director, Customer Engineer

Applied Materials

. Serve as Site Director for a two-year long-term assignment in AZ, USA, for the TSMC Global Account .

Posted 11/5/2026full-timeHsinchu • TaiwanLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in managing customer engineering teams and site operations within the semiconductor industry, ensuring customer satisfaction and operational excellence while adhering to ethical standards and compliance requirements.

Highest-signal resume keywords

15 Years Experience In Semiconductors Field TeamPeople Management ExperienceSite Director/Senior Manager ExperienceTechnical Module Experience In PVD, CVD, ETCH, FEP, CMP, IMPBilingual Communication Skills In English And Chinese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Engineering ManagementP&L ManagementBudget ManagementPerformance Metrics DefinitionTechnical GuidanceOperational Issue ResolutionEmployee DevelopmentResource ManagementCustomer Relationship BuildingSite Performance Reporting

Soft Skills

LeadershipTeam Performance AccountabilityCustomer Satisfaction FocusAdaptabilityEthical Conduct

Industry Keywords

SemiconductorsApplied Materials Standards Of Business ConductCustomer Service CommitmentsOperational ChallengesLong-Term AssignmentVendor Site ManagementMultiple-Site ManagementHigh-Value Customer ProblemsEmployee Satisfaction InitiativesOrganizational Alignment

About the role

Key responsibilities & impact

Serve as Site Director for a two-year long-term assignment in AZ, USA, for the TSMC Global Account
Lead the Customer Engineering group in AZ, USA, including Site Managers and Engineers
Manage professional Customer Engineers and be accountable for team performance and results
Adapt business unit, department, site, or sub-function plans to address resource and operational challenges
Provide technical guidance to employees, colleagues, and customers
Understand and follow Applied Vision, Mission, Values, and TSMC expectations
Direct and manage AZ business issues across the account site, including customer satisfaction, P&L, and budget management
Anticipate customer needs and direct delivery of customer service commitments and solutions to high-value customer problems
Serve as primary interface for operational and service commitments
Own overall site responsibility for customer satisfaction
Interface with internal and external customers on business and operational issues
Ensure the site maintains workforce skills and capabilities for current and future customer service requirements
Lead employee development and employee satisfaction initiatives
Work with senior business group management to align programs, strategies, and processes with organizational direction
Provide approval guidelines and leadership to reporting managers for long-term program, strategy, and process design
Define performance metrics and report site progress against business unit and account-specific goals

Requirements

What you’ll need

15 years above of working experience in Semiconductors Field Team
Experience with an equipment supplier (vendor site) and managing multiple sites with after service business acumen preferred
At least 7 years above people management experience
More than 2 years of site director/senior manager experience preferred, or experience leading a multiple-layers organization
More than 1 year of experience working with TSMC preferred
Technical module experience in areas such as PVD, CVD, ETCH, FEP, CMP, or IMP; not limited to a specific module
Ability to build long-term customer relationships
Must have both English and Chinese communication skills
Understanding of and compliance with Applied Materials global Standards of Business Conduct
Highest level of ethical conduct reflecting Applied Materials' core values
Willingness to travel 25% of the time

Benefits

Comp & perks

Supportive work culture encouraging learning, development, and career growth
Health and wellbeing programs and support
Personal and professional growth support
Employee support at work, at home, or wherever you may go
Relocation not eligible